Head of UX Research
Eli Lilly and CompanyFull Time
Expert & Leadership (9+ years)
Candidates should have 2-4 years of experience in UX research, data analysis, customer insights, or a related role. A strong analytical mindset with the ability to detect patterns in qualitative and quantitative data is required. Comfort working across teams and synthesizing input from multiple stakeholders is necessary, along with excellent communication and storytelling skills. A self-starter attitude and passion for improving user experiences are also essential. Bonus qualifications include experience in a SaaS or tech company, familiarity with voice-of-customer (VoC) programs or CX tools, basic knowledge of user experience design principles, previous experience conducting user interviews or usability testing, and an understanding of product development lifecycles.
The UX Analyst will collect, organize, and analyze user feedback from multiple sources, including support tickets, call transcripts, reviews, surveys, and NPS responses. They will identify recurring themes, pain points, and opportunities across the customer journey. The role involves creating reports and presentations to communicate insights to stakeholders and working closely with Product Managers and Designers to prioritize issues. Additionally, the UX Analyst will maintain and improve the feedback pipeline and tagging system, and champion the voice of the customer throughout the organization.
Assists global entrepreneurs with U.S. business formation
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