[Remote] UX Analyst at doola

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Business ServicesIndustries

Requirements

Candidates should have 2-4 years of experience in UX research, data analysis, customer insights, or a related role. A strong analytical mindset with the ability to detect patterns in qualitative and quantitative data is required. Comfort working across teams and synthesizing input from multiple stakeholders is necessary, along with excellent communication and storytelling skills. A self-starter attitude and passion for improving user experiences are also essential. Bonus qualifications include experience in a SaaS or tech company, familiarity with voice-of-customer (VoC) programs or CX tools, basic knowledge of user experience design principles, previous experience conducting user interviews or usability testing, and an understanding of product development lifecycles.

Responsibilities

The UX Analyst will collect, organize, and analyze user feedback from multiple sources, including support tickets, call transcripts, reviews, surveys, and NPS responses. They will identify recurring themes, pain points, and opportunities across the customer journey. The role involves creating reports and presentations to communicate insights to stakeholders and working closely with Product Managers and Designers to prioritize issues. Additionally, the UX Analyst will maintain and improve the feedback pipeline and tagging system, and champion the voice of the customer throughout the organization.

Skills

UX research

Data analysis

Customer insights

Qualitative data analysis

Quantitative data analysis

User feedback analysis

Reporting

Presentation

Cross-functional collaboration

Customer journey mapping

User-centric design

doola

Assists global entrepreneurs with U.S. business formation

About doola

Doola helps international entrepreneurs set up and manage their businesses in the United States. They provide services that simplify the process of incorporating a business, accessing U.S. payment systems, and ensuring compliance with legal requirements. Doola assists clients by obtaining necessary documents like the Employer Identification Number (EIN) and guiding them through state regulations. Unlike many competitors, Doola offers a free 10-minute consultation to attract clients and has a custom dashboard for easy access to important documents. Their goal is to make it easier for global entrepreneurs to navigate the complexities of starting a business in the U.S. and to support them as they grow.

New York City, New YorkHeadquarters

2020Year Founded

$11.7MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise Software, LegalIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

Risks

Increased competition from fintech companies may erode doola's market share.

Reliance on international markets exposes doola to geopolitical risks and currency fluctuations.

Regulatory challenges in different jurisdictions may delay doola Money's rollout.

Differentiation

Doola offers a 'Business-in-a-Box' solution for global entrepreneurs entering the U.S. market.

Their fintech product, doola Money, enables international money transfers without a U.S. SSN.

Doola's partnership with Syndicateprotocol aids DAOs in becoming legal entities in the U.S.

Upsides

Doola's $8M funding round supports expansion of its fintech suite and service offerings.

Strategic investment from HubSpot Ventures boosts credibility and global market reach.

Growing demand for digital banking solutions enhances doola's market potential.

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