Contract UX Researcher
ClaySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, AI, Enterprise SoftwareIndustries
Requirements
- 5+ years in user research with strong record of influencing B2B/enterprise product direction through insights, data triangulation, and storytelling
- Demonstrated excellence in qualitative methods (in-depth interviews, contextual inquiry, journey mapping, JTBD) with solid quantitative skills in survey design and analysis
- Passion for enterprise users, the future of work, and how AI can augment human intelligence — with hands-on experience incorporating AI tools into research workflows
- Ownership mindset: Operate independently amid ambiguity, prioritizing by user and business impact while thriving in high-growth startup environments
- Clear, persuasive communicator with strong narrative craft — able to make complex topics accessible
Responsibilities
- Drive mixed-methods research defining and executing studies across discovery, generative, and evaluative phases for Glean's product domains, from AI assistants to enterprise features
- Own end-to-end research initiatives leading all phases from scoping and method selection through recruiting, data collection, synthesis, and delivering decision-ready outputs
- Partner with cross-functional teams collaborating with product, design, engineering, and GTM to prioritize high-value research that balances rigor and scrappiness in our fast-paced environment
- Synthesize insights into strategy crafting clear narratives and crisp recommendations that shape product direction, prioritization, and design decisions across the organization
- Pioneer AI-enhanced research embedding AI tools into research workflows, continuously improving processes and operations while maintaining insight quality and validity
- Scale research practice establishing qual/quant programs and frameworks, mentoring others who conduct research, and democratizing research capabilities across teams
- Build foundational understanding developing personas, journey maps, and JTBD frameworks that help teams deeply understand enterprise users and their workflows
Skills
User Research
Qualitative Research
Quantitative Research
Mixed Methods Research
Product Strategy
Research Synthesis
Stakeholder Collaboration
Data Analysis
Glean
AI-powered search tool for workplace productivity
About Glean
Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.
Palo Alto, CaliforniaHeadquarters
2019Year Founded
$637.1MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.
Competitive compensation - Have a real stake in your job and your future with competitive stock options.
401(k) - We make it easy to save for the future today by contributing to a 401k.
Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.
Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.
Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown
Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.
Learning and development - We offer a learning stipend to help you grow and achieve your goals.
Free meals - With lunch and dinner options every day, no need to work while you’re hungry.
Risks
Inflated valuations in AI could lead to financial instability for Glean.
Competition from tech giants like Microsoft and Amazon pressures Glean's market share.
Opening a new office in Bengaluru may strain resources and impact operational efficiency.
Differentiation
Glean uses AI to enhance workplace productivity with a unique search tool.
The platform integrates with enterprise data, providing personalized, context-aware search results.
Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.
Upsides
Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.
The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.
Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.
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