Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Uphold the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies and procedures, and providing resolutions
- Initiate, direct, and participate in community outreach programs, establish relationships with key community individuals or groups, represent the Company externally, follow media guidelines, and champion company-sponsored programs, events, and sustainability efforts
- Drive financial performance by achieving sales and profit goals, leading the management team in controlling expenses, developing plans to correct financial deficiencies, overseeing budgets, and analyzing economic trends and community needs for forecasting
- Model, enforce, and provide direction on proper Customer service approaches and techniques to resolve needs, complaints, and issues within Company guidelines
- Direct the management team in facility operations, merchandising, and communicate company direction to management and hourly associates
- Ensure effective merchandise presentation, accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting, forecasting sales, and assessing economic trends and community needs
- Ensure success of the Academy training environment and store standards by meeting Academy Store requirements and SOPs, creating an engaging environment, integrating Academy associates, advising on training curriculum, engaging trainees, maintaining high customer service, acting as operations champion and Academy advocate, and participating in talent and succession planning
- Drive execution of multiple business plans and projects by identifying needs, developing and communicating plans, removing barriers, providing resources, measuring progress, adjusting performance, developing contingency plans, and supporting continuous learning
- Provide supervision and development for associates by selecting, training, mentoring, assigning duties, building team-based environment, setting performance expectations, conducting evaluations, providing recognition and coaching, and promoting a belonging mindset
- Promote and support company policies, procedures, mission, and values
Responsibilities
- Meet with Associates to uphold Open Door Policy and resolve concerns
- Lead community outreach and represent the Company in the community
- Achieve sales/profit goals, control expenses, manage budgets, and forecast financials
- Guide team on customer service to resolve issues per Company standards
- Oversee facility operations, merchandising, and communications
- Drive sales through effective merchandise presentation and inventory management
- Manage Academy training program, integrate trainees, and champion operations
- Execute business plans, remove obstacles, measure performance, and adapt plans
- Supervise, develop, evaluate, and coach associates for team success
- Promote company policies, procedures, mission, and values
Skills
Customer Service
Team Management
Financial Planning
Budgeting
Sales Driving
Merchandising
Inventory Management
Community Outreach
Expense Control
Policy Enforcement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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