Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
- Build relationships with associates for feedback and provide information to customers and associates
- Confirm budgeted sales, wages, and expenses are achieved; assist in controlling expenses indexed to sales
- Create and implement plans to improve financial performance, budgets, and analyze economic trends/community needs
- Establish and maintain community relationships; act as company representative and promote programs/events
- Set standards for service levels, merchandise presentation (pricing, signage, instock/inventory), and execute company programs
- Ensure quality assurance, safety, and operational reviews
- Hire, train, mentor associates; assign duties, set expectations, provide recognition, and develop for growth
- Identify customer/operational needs, develop business plans, remove barriers, measure progress, and support continuous learning
- Select, train, mentor associates; build team-based environment, conduct evaluations, provide coaching/recognition, promote belonging
- Train on and ensure compliance with company policies, procedures, mission, values, ethics, and Open Door Policy
- Evaluate effectiveness of plans/programs, consult stakeholders, apply suggestions for efficiency/cost-effectiveness
- Build high-performing teams, embrace differences, create culture of belonging where associates feel supported and thrive
Responsibilities
- Direct and guide management and hourly associates on customer service approaches and techniques
- Drive and ensure financial performance of the facility
- Participate in and support community outreach programs
- Direct facility operations, including merchandise presentation, inventory, and strategic initiatives
- Provide supervision and development for management and hourly associates
- Drive execution of multiple business plans and projects
- Promote and support company policies, procedures, mission, values, ethics, and integrity
- Ensure business needs are met through evaluation and improvement of plans/initiatives
Skills
Customer Service
Team Leadership
Financial Management
Budgeting
Inventory Management
Merchandise Presentation
Community Outreach
Facility Operations
Expense Control
Sales Forecasting
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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