Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
- Skills in building relationships with associates for feedback and providing information to customers and associates
- Experience in driving financial performance, including confirming budgeted sales, wages, and expenses; controlling expenses; creating budgets; and analyzing economic trends and community needs
- Capability to participate in and lead community outreach programs, establish relationships with key community individuals/groups, and represent the company externally
- Knowledge of facility operations, including setting service levels, merchandise presentation (pricing, signage, inventory), executing company programs, ensuring quality assurance, and overseeing safety
- Proficiency in supervising, hiring, training, mentoring, and developing management and hourly associates, including assigning duties, setting expectations, and providing recognition
- Ability to drive execution of business plans and projects by identifying needs, developing plans, removing barriers, measuring progress, and adapting
- Understanding of company policies, procedures, mission, values, ethics, and the Open Door Policy, with ability to train and ensure compliance
- Skills in evaluating business effectiveness, consulting stakeholders, improving efficiency, and supporting community events
- Commitment to building high-performing teams, embracing diversity, and fostering a culture of belonging
Responsibilities
- Direct and guide management and hourly associates on customer service approaches by modeling excellence, conducting tours, and resolving issues
- Drive financial performance by confirming budgets, assisting store manager in expense control, creating improvement plans, and forecasting budgets
- Participate in community outreach, support associates in community service, represent the company, and promote company programs and sustainability efforts
- Direct facility operations by setting service standards, developing merchandise presentation, maintaining inventory, executing programs, ensuring quality, and overseeing safety
- Provide supervision and development for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and developing talent
- Execute business plans and projects by identifying needs, communicating priorities, removing obstacles, providing resources, measuring progress, and developing contingencies
- Supervise associates by selecting/training, building team environments, conducting evaluations, providing recognition/coaching, and promoting belonging
- Promote company policies, procedures, ethics, and integrity by training others, ensuring compliance, and supporting the Open Door Policy
- Evaluate ongoing plans/programs for effectiveness, consult stakeholders, apply improvement suggestions, and participate in community outreach events
Skills
Customer Service
Team Leadership
Financial Management
Budgeting
Inventory Management
Merchandise Presentation
Community Outreach
Facility Operations
Expense Control
Sales Forecasting
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteProgram Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteOperations Manager
Dandy$116,500 - $137,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteBusiness Manager
BrightseedSalary not specified
RemoteRetail Operations Program Manager
WealthsimpleSalary not specified
RemoteWarehouse Supervisor
BondSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteAssistant Manager, Acquisition
DraftKingsSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemotePrincipal Technical Recruiter - Engineering Leadership
TRM LabsSalary not specified
- Full Time
- Expert & Leadership (9+ years)