Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and communicating effectively across all levels
- Proficiency in utilizing technology, business initiatives, merchandising, and company direction to introduce and lead change efforts
- Experience in modeling and demonstrating exceptional customer service standards, including the One Best Way (OBW) service model
- Skills in managing customer service initiatives, resolving complaints/issues, developing action plans, and providing process improvement leadership
- Capability to drive financial performance by reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, and mitigating shrink
- Experience in providing supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, and promoting a belonging mindset
- Ability to coordinate and oversee job-related activities, develop relationships with stakeholders, identify goals, build accountability, and promote continuous learning
- Knowledge of company policies, procedures, mission, values, ethics, and integrity, including support for the Open Door Policy
- Commitment to building high-performing teams, embracing differences, fostering belonging, working collaboratively, attracting/retaining talent, and acting with integrity
Responsibilities
- Lead and develop teams by teaching, training, actively listening to associates, touring stores, providing feedback (Tour to Teach), communicating/collaborating on store operations, and introducing company changes
- Provide clear expectations and guidance to implement business solutions and communicate objectives to teams
- Model exceptional customer service to associates, manage/support initiatives (e.g., store of the community, outreach), resolve customer issues, and develop action plans for improvements
- Drive financial performance and sales in designated store area by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/inventory/operations, and achieving sales/profit goals
- Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and recruiting to meet staffing needs
- Coordinate/complete/oversee job-related activities, maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, measure progress, and address improvements
- Ensure compliance with company policies/procedures, support mission/values/ethics, implement action plans, and provide direction on business processes
- Build high-performing teams, embrace differences, create belonging culture, empower/develop talent, recognize contributions, communicate positively, and promote integrity/ethics/compliance
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position full-time?
Yes, this is a full-time position.
What are the main responsibilities of the Overnight Stocking Coach?
The role involves leading and developing teams, modeling exceptional customer service, driving financial performance and sales in the store area, providing supervision and development for associates, and ensuring compliance with company policies.
What skills are needed for this Overnight Stocking Coach role?
Key skills include team leadership and development, customer service excellence, financial management including P&L review and budgeting, associate supervision and mentoring, and ensuring policy compliance.
What is the company culture like for this position?
The culture emphasizes building high-performing teams, embracing differences, promoting a belonging mindset in the workplace, and respecting the individual.
What makes a strong candidate for the Overnight Stocking Coach role?
Strong candidates have experience in team leadership, associate development, customer service, financial oversight, and fostering an inclusive workplace environment.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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