Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and communicating effectively across all levels
- Proficiency in utilizing technology, business initiatives, merchandising, and company direction
- Skill in introducing and leading company change efforts, setting clear expectations, and guiding implementation of business solutions
- Experience in modeling and demonstrating exceptional customer service using the One Best Way (OBW) service model
- Capability to manage customer service initiatives, resolve customer needs/complaints/issues, develop action plans, and provide process improvement leadership
- Knowledge of reviewing and evaluating P&L statements, budgeting, forecasting, controlling expenses, merchandise presentation, inventory flow, and operational processes
- Ability to develop action plans to mitigate shrink and achieve sales/profit goals
- Experience in hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, ensuring diversity/Belonging awareness, and recruiting to meet staffing needs
- Skills in coordinating job-related activities, developing stakeholder relationships, identifying goals/objectives, building accountability, measuring progress, addressing improvements, and promoting adaptability/continuous learning
- Commitment to ensuring compliance with company policies, procedures, mission, values, ethics, integrity, and supporting the Open Door Policy
Responsibilities
- Lead and develop teams by teaching, training, actively listening, touring stores (Tour-to-Teach), communicating/collaborating on store operations, technology, initiatives, merchandising, and company direction
- Introduce and lead company change efforts, provide clear expectations/guidance for business solutions, and communicate business objectives to teams
- Model/demonstrate exceptional customer service standards, manage/support customer service initiatives (e.g., store of the community, outreach), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements
- Drive financial performance/sales in designated store area by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise presentation/seasonal transitions/inventory/operations, and implementing action plans for shrink/sales/profit goals
- Provide supervision/development for hourly associates via hiring, training, mentoring, assigning duties, setting expectations, recognition, consistent communication, Belonging/diversity awareness, and recruiting for staffing/growth
- Coordinate/complete/oversight job-related activities/assignments by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building/measuring accountability/progress, addressing improvements, and promoting adaptability/learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity through action plans, Open Door Policy utilization, and guidance on business processes/practices
Skills
Team Leadership
Associate Training
Store Operations
Customer Service
Merchandising
Inventory Management
P&L Analysis
Budgeting
Forecasting
Expense Control
Hiring
Mentoring
Process Improvement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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