(USA) Member Team Lead at Walmart

Danville, Virginia, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Membership WarehouseIndustries

Requirements

  • Assists management with supervision, assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring compliance with policies, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicates and supports membership by providing information on types, programs, and benefits, processing memberships/upgrades/credit accounts, encouraging renewals, participating in sales/marketing events, maintaining documentation, and meeting membership goals
  • Provides member service by acknowledging members, identifying needs, assisting with purchases, locating merchandise, guiding on self-service technology, handling transactions, and filling club pick-up orders
  • Oversees assigned area by handling claims/returns, zoning, arranging merchandise, identifying shrink/damages, maintaining carts/flatbeds, assisting with transport, using cart retrieval equipment, and keeping parking lot clean
  • Completes accounting records, files transactions/documentation, follows procedures, provides register funds, creates/interprets financial reports, assists investigations, prepares deposits/Cash Fund Transfers, investigates overages/shortages, and maintains confidentiality/accuracy
  • Develops, communicates, and implements processes by collaborating with managers/coworkers/customers/partners, analyzing information, monitoring progress, and addressing improvements
  • Demonstrates, promotes, and supports compliance with policies, procedures, ethics, and integrity by explaining/guiding/demonstrating application, implementing action plans, using Open Door Policy, and assisting with corrections
  • Leads/participates in teams by sharing resources/tools, determining needs/priorities, coordinating/executing assignments, providing feedback/support, ensuring timelines/quality, and modeling adaptation to change
  • Respects the Individual: Embraces differences, creates belonging culture, provides opportunities for thriving, attracts talent
  • Respects the Individual: Works as a team, builds relationships, communicates positively to motivate/influence
  • Respects the Individual: Strengthens team by developing/mentoring, recognizing contributions
  • Acts with Integrity: Maintains/promotes highest standards of integrity, ethics, compliance, and models them

Responsibilities

  • Supervise associates in assigned area (assign duties, communicate goals/feedback, train on processes, guide on member service, resolve complaints per guidelines, ensure policy compliance, support Open Door Policy, participate in recruiting/hiring/scheduling/promoting/coaching/evaluating)
  • Support membership growth (inform on types/programs/benefits, process memberships/upgrades/credits, encourage renewals, participate in sales/marketing events, complete marketing recaps/documentation, meet goals, promote Sam's Club value)
  • Deliver member service (acknowledge/identify needs, assist purchases/locating items, guide self-service tech, handle transactions/registers/self-checkout, fill club pick-up orders)
  • Oversee area operations (handle claims/returns, zone area, arrange/organize merchandise, identify shrink/damages, maintain carts/flatbeds availability, assist transport, use cart retrieval equipment, maintain parking lot cleanliness)
  • Manage accounting/finance (complete records/files/transactions/documentation, follow procedures, provide register funds, create/interpret financial reports, assist investigations, prepare deposits/Cash Fund Transfers, investigate overages/shortages, maintain confidentiality/accuracy)
  • Develop/implement processes (collaborate with stakeholders, analyze/apply information, monitor progress/results, identify/address improvements)
  • Ensure compliance/ethics (explain/guide/demonstrate policies/procedures/standards, implement action plans, use Open Door Policy, assist management with ethical/compliance issues)
  • Lead teams (share resources/tools/info, determine needs/priorities, coordinate/execute assignments, provide advice/feedback/support, ensure timelines/quality, model/adapt to change)
  • Foster inclusive culture (embrace differences, create belonging/supportive environment, enable thriving/performance, attract talent)
  • Build team relationships (work collaboratively, communicate impactfully/positively, motivate/influence)
  • Develop/mentor team (help/mentor others, recognize contributions/accomplishments)
  • Uphold integrity (maintain/promote ethics/compliance standards, model behavior)

Skills

Team Supervision
Associate Training
Member Service
Membership Sales
Customer Complaints Resolution
Inventory Management
Merchandise Organization
Claims Processing
Returns Handling
Financial Documentation
Sales Events
Marketing Recaps

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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