Member Service Guide
Devoted HealthSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Complies with company policies, procedures, and standards of ethics and integrity
- Uses policies, data, and resources to complete work assignments and priorities
- Collaborates with managers, coworkers, customers, and other business partners
- Identifies priorities, deadlines, and expectations
- Communicates progress and information
- Determines and recommends ways to address improvement opportunities
- Adapts to and learns from change, difficulties, and feedback
- Embraces differences in people, cultures, ideas, and experiences
- Creates a workplace culture of belonging and supports associates
- Builds strong and trusting relationships and communicates with impact, energy, and positivity
- Helps develop and mentor others and recognizes contributions
- Maintains and promotes highest standards of integrity, ethics, and compliance
- Models Walmart values and holds self and others accountable
- Delivers results while putting the customer first
- Makes decisions based on reliable information and balances priorities
- Displays curiosity, desire to learn, takes calculated risks, and demonstrates courage and resilience
- Drives continuous improvements and is open to new technologies and skills
Responsibilities
- Ensures area of responsibility is maintained by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
- Provides member service by maintaining exit areas, reviewing member receipts, acknowledging members, identifying member needs, assisting with purchasing decisions, and locating merchandise
- Maintains self-checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance on self-service technology, processes purchases, assists with payments, returns, refunds, and exchanges according to policies for different membership and payment types, and assists with self-checkout transactions
- Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and documentation, executing emergency response procedures, and ensuring compliance with security and safety practices
- Assists with training Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities
- Implements related action plans using the Open Door Policy and applies policies in executing business processes and practices
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What are the main responsibilities of a Member Specialist?
Responsibilities include maintaining areas per company policies, providing member service at exits and self-checkout, assisting with purchases returns and payments, securing assets, training associates, and complying with policies and ethics.
What is the company culture like at Walmart for this role?
The culture emphasizes Respect the Individual by embracing differences, creating belonging, working as a team, mentoring others, and Act with Integrity by maintaining high standards of ethics, modeling Walmart values, and supporting a regenerative company goal.
What salary or compensation is offered for this position?
This information is not specified in the job description.
What makes a strong candidate for the Member Specialist role?
Strong candidates demonstrate customer service skills, ability to handle returns and transactions, asset protection awareness, training capabilities, compliance with policies, teamwork, and alignment with Walmart's values of respect and integrity.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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