[Remote] Member Service Guide at Devoted Health

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Minimum of 1 year of experience in a call center environment
Passion for serving others and improving the healthcare experience
Proven ability to build rapport, trust, and strong relationships
Adaptability and resilience to succeed in a fast-changing, dynamic environment
Enjoys learning and applying new skills, processes, and feedback in real time
Must be hard wired via ethernet cable into internet router (for remote work)

Responsibilities

Engage members with empathy and professionalism across calls and digital channels
Build high-quality connections that create trust and empower members to take confident steps in their care
Translate complex benefits and healthcare information into simple, clear terms
Flex between inbound service, outbound engagement, and digital outreach as priorities evolve
Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service
Master multi-tasking skills: listening to members, talking, and typing all at the same time
Maintain a “can-do” and optimistic attitude

Skills

Key technologies and capabilities for this role

Inbound CallsOutbound OutreachChat SupportSecure MessagingEmail SupportVideo SupportCustomer ServiceActive ListeningAdaptabilityMultichannel Support

Questions & Answers

Common questions about this position

What is the pay rate for the Member Service Guide position?

The competitive pay is $19-$24 per hour.

Is this a remote position, and what are the requirements?

This is a remote position from your home office, but you must be hard wired via ethernet cable into your internet router.

What skills and experience are required for this role?

You need a minimum of 1 year of experience in a call center environment, passion for serving others, proven ability to build rapport and trust, adaptability in a dynamic environment, and enjoyment of learning new skills.

What is the company culture like at Devoted Health?

Devoted Health has a mission-driven culture where connection, compassion, and adaptability are core values, emphasizing high-quality connections grounded in respect, trust, and genuine care.

What are the call center hours and shift details?

Call center hours vary seasonally: April-September Monday-Friday 8am-2am ET and Saturdays 8am-11pm ET; October-November and November-March Sunday-Saturday 8am-2am/1am ET. Shifts are 8.5 hours long, including a 30-minute lunch break, assigned within these hours.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

Land your dream remote job 3x faster with AI

Try Jobo Free