Member Service Guide
Devoted HealthSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Complies with company policies, procedures, and standards of ethics and integrity
- Uses policies, data, and resources to complete work assignments and priorities
- Collaborates with managers, coworkers, customers, and other business partners
- Identifies priorities, deadlines, and expectations
- Communicates progress and information
- Determines and recommends ways to address improvement opportunities
- Adapts to and learns from change, difficulties, and feedback
- Embraces differences in people, cultures, ideas, and experiences
- Builds strong and trusting relationships
- Communicates with impact, energy, and positivity to motivate and influence
- Maintains and promotes the highest standards of integrity, ethics, and compliance
- Models Walmart values to support and foster culture
- Holds oneself and others accountable
- Delivers results while putting the customer first
- Makes decisions based on reliable information, balancing short- and long-term priorities
- Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
- Drives continuous improvements and is open to new technologies and skills
Responsibilities
- Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
- Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs
- Assists members with purchasing decisions and locating merchandise
- Maintains self-checkout area, resolves member issues and concerns, promotes Sam's Club products and services
- Provides guidance and support to members regarding self-service technology
- Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
- Assists members with transactions utilizing self-checkout area
- Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
- Maintains paperwork, logs, and other required documentation
- Executes emergency response procedures and ensures compliance with company security and safety practices
- Assists with the training of Member Frontline Service associates on company processes and procedures
- Teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities
- Implements related action plans using the Open Door Policy and applies these in executing business processes and practices
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
- Creates opportunities for all associates to thrive and perform, helps attract the best talent
- Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments
- Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
- Considers how own work impacts the team's ability to deliver on purpose for all stakeholders
- Supports others through change
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the salary range for this Member Specialist role?
This information is not specified in the job description.
Is this role remote or does it require working in a store?
This information is not specified in the job description.
What key skills are needed for the Member Specialist position?
Key skills include providing member service, handling returns and transactions, securing assets, training associates, and complying with company policies while collaborating with teams.
What is the company culture like at Walmart for this role?
The culture emphasizes respecting the individual by embracing differences, fostering belonging, building team relationships, mentoring others, and acting with integrity while promoting Walmart values.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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