Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, and active listening
- Skills in touring stores, providing feedback (Tour-to-Teach), and communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations and guidance for business solutions, and communicate business objectives effectively
- Experience modeling and demonstrating exceptional customer service standards using the One Best Way (OBW) service model
- Proficiency in managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Knowledge of reviewing/evaluating P&L statements, managing budgeting, forecasting, and controlling expenses indexed to sales
- Ability to monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and action plans to mitigate shrink and achieve sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, ensuring belonging, and recruiting to meet staffing needs
- Competence in coordinating/overseeing job-related activities, developing stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building accountability, measuring progress, addressing improvements, and promoting adaptability/continuous learning
- Understanding of company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and ability to implement related action plans and provide guidance
Responsibilities
- Lead and develop teams by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on operations, utilizing technology, business initiatives, merchandising, company direction, introducing change efforts, providing expectations/guidance, and communicating objectives
- Model/demonstrate exceptional customer service via OBW, manage/support initiatives (e.g., community programs), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality customer experience
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise presentation/inventory/operations, and implementing action plans for shrink mitigation and sales/profit goals
- Provide supervision/development for hourly associates via hiring, training, mentoring, assigning duties, setting expectations, recognition, ensuring belonging, and recruiting for staffing/company growth
- Coordinate/complete/oversight job activities by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building/measuring accountability/progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, and guiding business processes/practices
Skills
Team Leadership
Customer Service
P&L Analysis
Budgeting
Forecasting
Merchandising
Inventory Management
Hiring
Training
Mentoring
Change Management
Process Improvement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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