Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and communicating effectively with all levels of associates
- Proficiency in utilizing technology, business initiatives, merchandising, and company direction to introduce and lead change efforts
- Experience in modeling exceptional customer service standards, following the One Best Way (OBW) service model, managing customer service initiatives (e.g., store of the community, community outreach), resolving customer issues, and implementing action plans for process improvements
- Skills in driving financial performance by reviewing P&L statements, managing budgeting, forecasting, expense control, merchandise presentation, inventory flow, operational processes, and mitigating shrink
- Capability to provide supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting a belonging mindset, and recruiting talent
- Ability to coordinate job-related activities by developing stakeholder relationships, supporting plans, identifying goals, building accountability, measuring progress, addressing improvements, and demonstrating adaptability
- Knowledge of ensuring compliance with company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and providing guidance on business processes
- Commitment to "Respect the Individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, attracting/retaining talent, empowering development, recognizing contributions
- Adherence to "Act with Integrity" principles: maintaining high standards of ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, selfless actions
Responsibilities
- Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback (TourtoTeach), communicating/collaborating on store operations, technology, merchandising, company direction, introducing change, setting expectations, and implementing business solutions
- Model and demonstrate exceptional customer service, manage/support initiatives (e.g., community programs), resolve customer needs/complaints, develop action plans for deficiencies, and provide process improvement leadership
- Drive financial performance and sales by reviewing P&L statements, managing budgeting/forecasting/expenses, ensuring merchandise presentation/seasonal transitions/inventory flow/operations, and implementing action plans to achieve sales/profit goals and mitigate shrink
- Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, promoting belonging mindset, and recruiting to meet staffing/growth needs
- Coordinate, complete, and oversee job-related activities by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building/measuring accountability, addressing improvements, and promoting continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, and guiding business processes/practices
Skills
Team Leadership
Customer Service
Merchandising
Inventory Management
Budgeting
P&L Analysis
Store Operations
Training
Hiring
Mentoring
Change Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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