Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and TourtoTeach methods
- Strong communication and collaboration skills with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate objectives effectively
- Expertise in modeling and demonstrating exceptional customer service using the One Best Way (OBW) service model
- Experience managing customer service initiatives, resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Proficiency in driving financial performance by reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, operational processes, and mitigating shrink
- Skills in supervising, hiring, training, mentoring hourly associates, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Ability to recruit and develop qualified associates to meet staffing needs and achieve company growth
- Competence in coordinating job-related activities, developing stakeholder relationships, supporting plans/initiatives, setting goals, building accountability, measuring progress, addressing improvements, and promoting continuous learning
- Knowledge of company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and ability to implement action plans and provide guidance
- Commitment to building high-performing teams, embracing differences, creating belonging culture, working collaboratively, attracting/retaining talent, and acting with integrity
Responsibilities
- Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback, TourtoTeach, communicating/collaborating on operations, utilizing technology/business initiatives/merchandising/company direction, introducing/leading change, providing expectations/guidance, implementing solutions, and communicating objectives
- Model exceptional customer service standards, follow/demonstrate OBW service model, manage/support initiatives (e.g., store of the community, outreach), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality experiences
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/seasonal transitions/inventory flow/operations, and implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, promoting belonging mindset, recruiting/developing associates for staffing/growth
- Coordinate/complete/oversee job activities by developing stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building/measuring accountability/progress, addressing improvements, demonstrating adaptability, promoting learning
- Ensure compliance with policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, providing direction/guidance on business processes/practices
- Build high-performing teams, embrace differences, create belonging culture, provide thriving opportunities, work collaboratively, build relationships, communicate impactfully, attract/retain/empower/develop talent, recognize contributions
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals, create belonging, eliminate waste, participate in local giving, act selflessly
Skills
Team Leadership
Associate Training
Store Operations
Customer Service
Profit and Loss Management
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Hiring
Mentoring
Performance Feedback
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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