(USA) Coach/Ops Mgr Trainee

Position Summary

Employment Type: Full time

What You'll Do

• Leads and develops teams effectively by teaching, training, and actively listening to associates.

• Tours stores and provides feedback through TourtoTeach.

• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.

• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.

• Communicates business objectives to teams effectively.

• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.

• Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).

• Ensures customer needs, complaints, and issues are successfully resolved.

• Develops and implements action plans to correct deficiencies.

• Provides process improvement leadership to ensure a high-quality customer experience.

• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements.

• Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.

• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.

• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates.

• Assigns duties, sets clear expectations, and provides associate recognition.

• Communicates expectations consistently and effectively.

• Promotes a belonging mindset in the workplace.

• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.

• Supports plans and initiatives to meet customer and business needs.

• Identifies and communicates goals and objectives.

• Builds accountability for and measures progress in achieving results.

• Identifies and addresses improvement opportunities.

• Demonstrates adaptability and promotes continuous learning.

• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

• Implements related action plans.

• Utilizes and supports the Open Door Policy.

• Provides direction and guidance on applying these in executing business processes and practices.

Respect the Individual

• Builds high-performing teams.
• Embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Creates opportunities for all associates to thrive and perform.
• Works collaboratively.
• Builds strong and trusting relationships.
• Communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent.
• Empowers and develops talent.
• Recognizes others' contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models the Walmart values to support and foster our culture.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Acts in a selfless manner and is consistently.