Field Operations Trainer

About Symbotic

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

About the Role

The Field Operations Trainer will educate and train our maintenance on our Symbotic automated robots and other system-related assets; such as our automated robotic fleet vehicles. An Automation Technician Trainer will become the system expert to train team members on monitoring the operation of our automated material handling system and troubleshooting efforts and escalating complex issues to internal subject matter experts.

What We Do

The Field Operations Trainer is part of the Customer Operations organization. As part of the Customer Operations organization, the training team is tasked with going to our customer sites and leading the training, coaching, and development of both Symbotic and client personnel. The training of the site personnel will be a mix of classroom training and hands-on training. The Field Operations Training team is also a key resource to the development and success of our employees at our customer site.

What You'll Do

• Design, create, and deliver training programs.
• Provide product training, process training, and technical training support to sites and internally when required.
• Train on-site personnel with the use of Symbotic equipment.
• Escalate customer-related issues to the appropriate departments and product owners.
• Provide support to other customers at the direction of the Manager, Field Training.
• Implement methods for evaluating training against the needs of the business.
• Consult with management, employees, project leads, and departments to identify ongoing training needs.
• Suggest improvements to training events, programs, and material to improve effectiveness and meet evolving needs of the business.
• Acquire, maintain, and actively provide working knowledge of all products and processes.
• Become a Subject Matter Expert on Symbotic RoverPick Bots.
• Identify methods and opportunities to make diagnoses & repairs cost efficient.
• Train and develop the plant electricians to increase their ability to understand and troubleshoot controls-related issues in the plant.
• Debug PLC/Robot/HMI programs to improve existing automated processes.
• Be an active member of the maintenance team while on-site.
• Other duties as assigned.

What You'll Need

• Bachelors degree required or equivalent work experience.
• Minimum of 3 years industrial controls experience.
• Experience with DDC (direct digital control) systems, control theory, and robotics such as ABB or Fanuc.
• Experience with Allen Bradley RSLogix 5000, RSLogix 500, and FactoryTalk View development software.
• Knowledge of advanced sensor programming, including scanners, distance sensors, encoders.
• High level of PLC/Robot troubleshooting (programming experience a plus) with strong electrical and mechanical aptitude.
• Strong electrical troubleshooting experience using Schematics, Multimeter, Megohmmeter, Oscilloscope.
• Ability to troubleshoot, replace, and modify HMIs and VFDs.
• Ability to read mechanical, electrical and pneumatic drawings.
• Basic understanding of Ladder Logic.

Our Environment

• Remote, field-based position.
• Travel is required up to 75% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
• Our headquarters is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed and ready for commissioning.
• The employee is frequently required to walk and reach with hands and arms.