Product Manager - Retail Operations
PanoptoSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (TourtoTeach)
- Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives
- Proficiency in modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
- Experience managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans, and providing process improvement leadership
- Ability to drive financial performance by reviewing/evaluating P&L statements, managing budgeting/forecasting/expenses, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and implementing action plans to mitigate shrink and achieve sales/profit goals
- Supervision and development skills for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting for staffing needs
- Competence in coordinating/overseeing job-related activities, developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Knowledge of company policies/procedures, mission, values, ethics, integrity, Open Door Policy, and ability to implement action plans and provide direction/guidance
- Commitment to "Respect the Individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating with impact, attracting/retaining talent, empowering/developing talent, recognizing contributions
- Commitment to "Act with Integrity" principles: maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals (belonging, eliminating waste, local giving), acting selfless/humility/self-aware
Responsibilities
- Lead and develop teams effectively by teaching/training, actively listening, touring stores, providing feedback (TourtoTeach), communicating/collaborating on store operations/technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service (OBW model), manage/support initiatives (e.g., store of the community, outreach), resolve customer issues, develop/implement action plans for deficiencies, provide process improvement leadership for high-quality customer experience
- Drive financial performance/sales in designated store area by reviewing P&L, managing/assisting budgeting/forecasting/expense control, monitoring merchandise presentation/seasonal transitions/inventory/operations, developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates: hire/train/mentor, assign duties, set expectations, provide recognition, communicate consistently, promote belonging mindset, recruit/develop for staffing/growth
- Coordinate/complete/oversee job-related activities/assignments: develop/maintain stakeholder relationships, support plans/initiatives for customer/business needs, identify/communicate goals/objectives, build accountability/measure progress, identify/address improvements, demonstrate adaptability, promote continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, providing direction/guidance on business processes/practices
Skills
Team Leadership
Customer Service
P&L Analysis
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Hiring
Training
Mentoring
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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