UK Customer Success Manager at Overjet

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Dentistry, Technology, InsuranceIndustries

Requirements

5+ years of experience in customer success in SAAS or similar product, including previous experience with renewals
2+ years of experience in Management Consulting
Excellent communication and interpersonal skills
Strong work ethic and hustle to achieve results in a high-growth startup environment
Detail-oriented and process-driven
Strong project management skillset
Attention to detail, velocity, and customer obsession

Responsibilities

Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
Own the full customer lifecycle from onboarding through ongoing engagement, retention, and expansion
Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
Develop and execute account expansion initiatives, including targeted campaigns for low-usage accounts and strategic upsell conversations
Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
Employ the total office concept, ensuring every member of the dental office staff is engaged
Proactively upsell new modules and product enhancements, ensuring customers are fully leveraging the Overjet platform to achieve their goals
Build strong executive relationships to influence renewals, negotiate contracts, and align on long-term strategic value

Skills

Key technologies and capabilities for this role

Customer SuccessProject ManagementAccount ManagementOnboardingCustomer EngagementRetentionExpansionKPI ManagementUpsellingRelationship BuildingCustomer TrainingData Analysis

Questions & Answers

Common questions about this position

What compensation and benefits does Overjet offer?

Overjet offers competitive compensation and equity, along with 401k plans with a matching program, and medical, dental, and vision coverage where 99% of employee premiums and 75% of dependent premiums are covered.

Is this role remote or hybrid, and what's the location policy?

The role is in a hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across Overjet regardless of location.

What skills and experience are required for the UK Customer Success Manager role?

Candidates need 5+ years of customer success experience in SaaS or similar, including renewals, 2+ years in management consulting, excellent communication and interpersonal skills, and a strong work ethic in a high-growth startup.

What is the company culture like at Overjet?

Overjet fosters a culture where builders become leaders, everyone loves making new things like products and partnerships, and it supports rapid career growth in a ridiculously fast-growing environment.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is detail-oriented, process-driven, with strong project management skills, attention to detail, velocity, customer obsession, and experience in SaaS customer success and management consulting.

Overjet

AI for dental care and claims

About Overjet

Overjet.ai focuses on enhancing oral health through artificial intelligence solutions tailored for the dental industry. The company offers two main products: the Clinical Intelligence Platform and the Claim Intelligence Platform. The Clinical Intelligence Platform assists dental providers by integrating AI insights from dental radiographs with patient and treatment data, which helps improve clinical performance and patient outcomes. Meanwhile, the Claim Intelligence Platform aids insurance companies by analyzing radiographic claims to streamline the claims review process, allowing for quicker approvals and enabling examiners to concentrate on more complex claims. Overjet.ai distinguishes itself from competitors by specifically targeting the dental sector and providing tailored solutions that enhance both clinical care and administrative efficiency. The company's goal is to create a future where dental care is more precise, efficient, and centered around patient needs.

Cambridge, MassachusettsHeadquarters

2018Year Founded

$127MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees