UK Customer Success Manager at Overjet

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Dentistry, Technology, InsuranceIndustries

Requirements

5+ years of experience in customer success in SAAS or similar product, including previous experience with renewals
2+ years of experience in Management Consulting
Excellent communication and interpersonal skills
Strong work ethic and hustle to achieve results in a high-growth startup environment
Detail-oriented and process-driven
Strong project management skillset
Attention to detail, velocity, and customer obsession

Responsibilities

Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
Own the full customer lifecycle from onboarding through ongoing engagement, retention, and expansion
Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
Develop and execute account expansion initiatives, including targeted campaigns for low-usage accounts and strategic upsell conversations
Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
Employ the total office concept, ensuring every member of the dental office staff is engaged
Proactively upsell new modules and product enhancements, ensuring customers are fully leveraging the Overjet platform to achieve their goals
Build strong executive relationships to influence renewals, negotiate contracts, and align on long-term strategic value

Skills

Customer Success

Project Management

Account Management

Onboarding

Customer Engagement

Retention

Expansion

KPI Management

Upselling

Relationship Building

Customer Training

Data Analysis

Overjet

AI for dental care and claims

About Overjet

Overjet.ai focuses on enhancing oral health through artificial intelligence solutions tailored for the dental industry. The company offers two main products: the Clinical Intelligence Platform and the Claim Intelligence Platform. The Clinical Intelligence Platform assists dental providers by integrating AI insights from dental radiographs with patient and treatment data, which helps improve clinical performance and patient outcomes. Meanwhile, the Claim Intelligence Platform aids insurance companies by analyzing radiographic claims to streamline the claims review process, allowing for quicker approvals and enabling examiners to concentrate on more complex claims. Overjet.ai distinguishes itself from competitors by specifically targeting the dental sector and providing tailored solutions that enhance both clinical care and administrative efficiency. The company's goal is to create a future where dental care is more precise, efficient, and centered around patient needs.

Cambridge, MassachusettsHeadquarters

2018Year Founded

$127MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees