TS rep, 技术支持代表 at Andersen Corporation

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Appliance, Chemicals, ManufacturingIndustries

Requirements

Minimum bachelor's degree in polymer science
At least 1-3 years of chemical-related work experience (experience in PU rigids optimal)
MS Office functionalities
Updated PU Rigids knowledge/technology/process
Product development skills
Customer service skills
Problem-solving skills

Responsibilities

Fully comply with HPU policy and local EHS regulations
Maintain and optimize the innovation portfolio for Rigids core business (panel/appliance/spray foams), including identifying customer activities and needs, and building test methods in lab
Provide technical support/training for key customers, including product/technical introduction to new customers, ensuring customer understanding of HPU product portfolio, conducting DOE in lab for system development, running trials and pilot production, providing technical solutions and developing products per customer requirements, and communicating with customers to identify trial results and follow-ups
Handle complaints/troubleshooting by providing timely and effective troubleshooting, and working with sales, R&D, customer service, and QA to resolve customer complaints
Collect up-to-date market intelligence from relevant industries, customers, and competitors, and stay aware of regulations timeline
Provide on-site and in-site technical support for rigids business such as panel, pipe composite, and other applications mainly in the appliance industry

Skills

Key technologies and capabilities for this role

MS OfficePolymer SciencePU RigidsDOEProduct DevelopmentCustomer ServiceProblem SolvingTroubleshootingMarket Intelligence

Questions & Answers

Common questions about this position

What education is required for this Technical Support Representative role?

A minimum bachelor's degree in polymer science is required.

What work experience is needed for this position?

At least 1-3 years of chemical related work experience is required, with experience in the field being optimal.

What key skills are needed for this TS rep role?

Proficiency in MS Office functionalities is required, along with updated PU Rigids knowledge/technology/process, product development skills, customer service skills, and problem-solving skills.

Is this a remote position or does it require on-site work?

The role involves providing in-site and on-site technical support, indicating it is not remote.

What is the salary or compensation for this job?

This information is not specified in the job description.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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