Product Support Specialist
Tremendous70,000 - 75,000 USD/year
- Full Time
- Entry Level & New Grad
$60,000 – $80,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Customer SupportIndustries
Requirements
Candidates should possess a high school diploma or equivalent, and ideally have a Bachelor's degree in a related field. They must demonstrate at least one year of experience in customer support or a similar role, with a strong ability to troubleshoot technical issues and communicate effectively with customers. Familiarity with software support processes and ticketing systems is beneficial.
Responsibilities
The Tier 2 Customer Support Expert I will receive and respond to customer inquiries via multiple channels, including email, web form, telephone, and live chat, addressing issues related to product functionality, troubleshooting, and configuration. They will create and manage support tickets, perform testing and analysis to resolve problems, conduct research and collaborate with internal teams, and escalate complex cases as needed. Furthermore, they will maintain product knowledge, communicate with third-party vendors, and contribute to the ongoing improvement of support processes.
Skills
Troubleshooting
Customer Support
Ticketing Systems
Technical Issues
Communication
Product Knowledge
Research
Emburse
Automates accounts payable and expense management
About Emburse
Emburse automates accounts payable processes and expense management for businesses. Its software solutions help organizations manage invoices and expenses more efficiently by providing tools for invoice capture, approval routing, and faster payments. This automation reduces the need for additional staff in accounts payable and helps prevent cash flow issues. Emburse differentiates itself from competitors by offering personalized support and seamless integration with various technology solutions and travel providers, ensuring smooth data flow. The company's goal is to simplify financial workflows, allowing businesses to save time and money while improving spend visibility and control.
Key Metrics
Los Angeles, CaliforniaHeadquarters
2015Year Founded
$4.2MTotal Funding
SEEDCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees