Customer Success Lead, Strategic Accounts
Notable115,000 - 140,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Healthcare Administration, or a related field, and have at least 5 years of experience in customer success, preferably within the healthcare technology industry. Strong project management skills and the ability to build relationships with senior stakeholders are essential, along with a technical aptitude and willingness to work during night and weekend hours to support customers during disaster response.
Responsibilities
The Customer Success Executive will define strategic program objectives, set priorities, and coordinate cross-program activities, providing critical day-to-day project management support for health IT operations and technical infrastructure. They will drive product adoption and business growth, collaborate with Market Access, Government Affairs, and external resources to identify funding sources, and build and maintain senior relationships within customers and policy makers. The role also involves developing reports and presentations, researching relevant topics, and actively supporting the sales process to achieve company bookings targets.
Skills
Health IT operations
Technical infrastructure
Project management
Product adoption
Business growth
Disaster response support
PointClickCare
Cloud-based EHR solutions for senior care
About PointClickCare
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.
Key Metrics
Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees