Clinical Escalations Specialist
CatalistFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have proven expertise in problem-solving and de-escalation, with the ability to manage and resolve challenging situations effectively. A strong background in escalation and case management is required, including the skill to coordinate and facilitate resolutions across multiple stakeholders. Excellent verbal and written communication skills, proficiency in Google Workplace for data analysis and reporting, and the ability to navigate various systems like Dash and Salesforce are essential. Candidates should be organized, excellent time managers, self-motivated, proactive, and capable of excelling in independent work environments. This role requires the ability to work up to a 40-hour work week and one Saturday per month.
The Temporary Escalations Case Manager will act as a trusted resource and solution seeker for customer and partner-facing escalation needs, ensuring a positive customer experience through various communication channels. Responsibilities include professionally following up with internal and external cross-functional teams to ensure prompt escalation resolution, building trust for Angi by providing positive customer experiences and mitigating negative outcomes, and consistently resolving 30-35 complex cases weekly while adhering to team handling standards. The role also involves identifying and suggesting improvements to team processes to optimize workflows and performing assigned administrative needs and other ad hoc projects.
Sustainability consulting for ESG performance ratings
Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.