Sr Customer Success Specialist - Fixed Operations

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, Information TechnologyIndustries

Requirements

Candidates must be located near a major airport within EST time zones and possess a strong understanding of CDK products, workflows, and the automotive industry. The role requires advanced product-specific knowledge and the ability to analyze customer needs across multiple products or workflows. Experience in developing strong working relationships and acting as a key business partner is essential.

Responsibilities

The Sr. Customer Success Specialist will provide best-in-class customer service by demonstrating advanced product knowledge, providing value-based training, and analyzing customer needs. Responsibilities include discussing and demonstrating product functionality, comparing product reporting to show improvement, guiding customers on industry standards and best practices, and completing client training and operational adjustments. The specialist will also resolve advanced-level blockers, recommend best practices for sales and service processes, stay current with automotive trends, and document dealer engagements to track performance improvements.

Skills

Customer Success

Product Expertise

Workflow Analysis

Industry Knowledge

Client Relationship Management

SaaS

Cloud Software

Automotive Industry

Problem-Solving

Training

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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