[Remote] Seasonal Customer Experience Associate at Tecovas

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerceIndustries

Requirements

Candidates should have retail or customer-facing job experience, an independent and results-driven work ethic, and the ability to manage difficult customer situations calmly and positively. Comfort with ambiguity and a fast-paced startup environment is necessary, along with utmost character, honesty, and humility. A BA/BS degree in Communications, Marketing, Business, or a related field is a plus.

Responsibilities

Serve as the first point of contact for customers through email, live chat, and phone, quickly and accurately answering questions and solving problems related to purchases and shipping. Provide thoughtful advice on products, including style and fit recommendations, and understand the product line, technology, ordering, and logistics to act as a knowledge base. Gain cross-functional experience in sales, events, and marketing, and partner with the leadership team to create and execute new policies and customer retention programs. Maintain excellent daily metrics and CSAT, and consistently represent the team's culture, attitude, and expertise while embodying Tecovas' core values.

Skills

Customer Service

Communication

Problem-Solving

Sales

Marketing

Product Knowledge

Live Chat Support

Email Support

Phone Support

Tecovas

Sells high-quality cowboy boots and apparel

About Tecovas

Tecovas specializes in high-quality cowboy boots, apparel, accessories, and leather goods, catering to customers who appreciate premium western wear. The company operates on a direct-to-consumer model, which allows it to sell products without intermediaries, making its offerings more affordable. Tecovas generates revenue through online sales and physical retail locations, providing a smooth shopping experience. Unlike many competitors, Tecovas emphasizes maintaining product quality while ensuring that prices remain approachable. The company's goal is to deliver exceptional western wear that meets the needs of a diverse clientele, contributing to its rapid growth and strong presence in the market.

Austin, TexasHeadquarters

2015Year Founded

$102.5MTotal Funding

SERIES_CCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents

Paid Parental Leave

Flexible PTO policy

Corporate wellness program

Competitive salary

Generous employee discounts!

Risks

Increased competition from brands like Ariat and Justin Boots.

Rising leather prices could impact Tecovas' production costs.

Potential backlash from animal rights groups against leather products.

Differentiation

Tecovas offers handmade boots, emphasizing craftsmanship and quality.

The company eliminates intermediaries, providing high-quality products at accessible prices.

Tecovas partners with a third-generation boot maker for custom-developed leather shoes.

Upsides

Increased consumer interest in sustainable products aligns with Tecovas' craftsmanship focus.

'Buy now, pay later' services make Tecovas' products more accessible.

Western fashion's growing popularity expands Tecovas' market reach.

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