Télé-conseiller(ère) at Sysco

Tours, Centre-Val de Loire, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, Restaurant SupplyIndustries

Requirements

Capacity d'écoute et relationnel avec des interlocuteurs variés
Aptitude à travailler en équipe
Maîtrise des techniques de relation client par téléphone
À l'aise avec les outils métier (informatique et téléphonie)
Rigueur, diplomatie, sens du service client et capacité d'organisation
Maîtrise du Pack Office
Sensibilisé(e) aux règles d’hygiène et de sécurité des denrées alimentaires et à la maîtrise de la chaîne du froid (norme ISO 22000)

Responsibilities

Assurer le traitement et la saisie des commandes des clients de son portefeuille ainsi que des commandes dématérialisées (fax/mail/EDI)
Gérer les appels entrants et les débords d’appels en appui des télécommerciaux
Gérer le SAV (traitement des ruptures, commandes dématérialisées, litiges et réclamations clients)
Assurer un rôle d'assistance et de support auprès des clients
Effectuer le suivi des commandes prises par le/la Chef de secteur
Respecter les conditions tarifaires définies dans les contrats
Participer aux réunions produits et commerciales

Skills

Microsoft Office

Order Processing

Customer Service

Telephone Communication

EDI

Data Entry

After-Sales Service

Email Processing

Fax Processing

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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