Ops Generalist
Wise$97,000 - $118,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy, Biotechnology, Information TechnologyIndustries
Position Overview
- Location Type: Remote (supporting offices throughout Europe)
- Employment Type: Full-time
- Salary: Not specified
A Generalist TechOps role is available at Octopus, focused on supporting employees across Europe. This role will encompass all aspects of IT/TechOps, from first-line support to strategic planning, and will be a key partner in shaping the future of the TechOps team. The role requires a knowledgeable and experienced individual comfortable with ambiguity and a cloud-first approach. This is a global role supporting offices in Valencia, Madrid, Paris, Berlin, Munich, and Milan, with some travel required.
Requirements
- Experience in IT/TechOps roles (e.g., Desktop support analyst, 1st/2nd line support, Systems engineer, DevOps, Tech support, Technical support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Systems manager, Support manager)
- Understanding of various IT systems and technologies
- Strong troubleshooting and problem-solving skills
- Ability to collaborate with security teams
- Experience with automation and self-service solutions
- Experience managing complex technical projects
Responsibilities
- Provide delightful day-to-day technical support to all areas of the business.
- Troubleshoot and fix a wide range of technical issues (laptops, networks, account provisioning, SSO).
- Collaborate with the Security team to balance security, productivity, and user experience.
- Identify and implement opportunities to automate processes and improve the user experience.
- Design and build self-service solutions to empower employees.
- Monitor and maintain all tech in offices around the world (networks, meeting rooms, printers, digital signage, CCTV, door access control).
- Lead and manage complex technical projects with multiple stakeholders.
- Contribute to the development of a modern, lean TechOps team.
Application Instructions
- Not specified in the provided text.
Company Information
- Company: Octopus
- Description: Octopus is a growing global company with a cloud-first approach. The TechOps team is focused on providing a world-class support service to employees, building solutions, and undertaking transformational organisational change.
Skills
IT Support
TechOps
Troubleshooting
Problem-Solving
Automation
Self-Service Solutions
Network Support
Security Collaboration
Project Management
Systems Administration
Workplace Technology
Digital Signage
CCTV
Door Access Control
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees