SpringWorks Program Manager

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Our Mission

To eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Position Overview

We are looking for an experienced, highly effective SpringWorks Program Manager focused on the program management across a defined set of customers’ SpringWorks onsite program. You will serve as the face of the SpringWorks program to the customer. This role balances program management, customer management, and building compelling customer stories through strong communication and collaboration skills.

Responsibilities

Program & Project Management:

• Drive and own ongoing program management of complex customer initiatives, including project planning and documentation, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of customer specific initiatives with outcomes that delight the customer.
• Strong focus on working with the customer to serve as the SpringWorks subject matter expert.
• Collaborate closely with the Customer Success account team and with other relevant stakeholders at all levels to gather requirements, communicate progress, and ensure alignment on the customer’s onsite program objectives, key performance indicators, and SLAs.
• Drive on-time and on-budget delivery of the onsite program priorities while establishing and managing customer expectations along the way.
• Own program progress through development of high-quality project plans and progress reports for ensuring adherence to deadlines and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies.
• Act as the SpringWorks operational owner for the account to understand the root cause of escalations and issues to diligently resolve with internal partners and any required process creation or optimization.

SpringWorks Customer Relationship Building:

• Build rapport with customer main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies.
• Strong partner to the Strategic Account Manager or Customer Success Manager.
• As a SME, make recommendations that help the customer achieve desired outcomes. Continually assess efficiency and efficacy of the program to proactively address gaps before they become issues.

Cross-Functional Collaboration:

• Build strong internal relationships across other departments, including SpringWorks Clinical teams, Customer Success, Marketing, Product, amongst others to ensure seamless program execution and smooth integration of processes.
• Collaborate across departments to deliver essential customer feedback, aiming to enh... [Content truncated]