Technology, Service Desk Associate at BTIG

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Minimum 2-4 years of general IT Support with extensive customer-facing experience, preferably trading desk support
Experience with incident management/ticketing system like ServiceNow
Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
Experience with System Center Configuration Manager/Endpoint Manager
Experience with patch management and application deployment
Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
Ability to thrive in a fast-paced environment and work effectively under pressure
Experience providing ongoing support to C-suite executives
Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
High school degree required; college degree strongly preferred
Must be willing to get MS900 certification
Must work East Coast Market hours
Must be authorized to work full time in the U.S. (no sponsorship for work visas)

Responsibilities

Serve as the first point of contact for customers needing technical assistance
Manage trouble calls via ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
Troubleshoot hardware, Windows 10, Windows 11 and application issues
Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, biometric, data encryption, VPN/WIFI configuration, and firmware updates for deskside equipment such as Cisco phones
Install and manage Spyware/Malware tools
Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
Provide first level network support and troubleshooting for both wireless and wired configurations
Basic understanding of Active Directory at the Organization Unit level
Troubleshoot Cisco Phone systems / Video conference

Skills

Key technologies and capabilities for this role

Windows 10Windows 11MS OfficeOneDriveZoomBloombergThomson ReutersFidessaRedi+Global RelayVPNWiFi ConfigurationCisco PhonesTicketing SystemHardware TroubleshootingNetwork SupportMalware Tools

Questions & Answers

Common questions about this position

Is this position remote or in-office?

The role is based in New York and involves both remote and in-person support for employees, including desk side visits.

What are the required skills for this Technology Service Desk Associate role?

Key skills include proficiency in Windows 10/11, Microsoft Office 365, troubleshooting hardware/software/applications, experience with ticketing systems like ServiceNow, and a basic understanding of Active Directory.

What is the salary for this position?

This information is not specified in the job description.

What is the work environment like at BTIG for this role?

The role requires thriving in a fast-paced environment with a demanding user base, working under pressure, and collaborating with other technology teams.

What experience makes a strong candidate for this Service Desk Associate position?

Candidates with 2-4 years of general IT support, extensive customer-facing experience preferably in trading desk support, and familiarity with tools like ServiceNow, Endpoint Manager, and market data systems stand out.

BTIG

Institutional sales, trading, and investment banking services

About BTIG

BTIG provides institutional sales and trading services, offering equity sales and trading, electronic trading, outsource trading, and corporate access. The firm's core capabilities include investment banking, global sales, electronic and outsource trading, prime brokerage, and research and strategy.

San Francisco, CaliforniaHeadquarters

2002Year Founded

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Intensifying competition from fintech companies could impact BTIG's market share and profitability.

Regulatory scrutiny may increase compliance costs for BTIG, affecting its financial performance.

Geopolitical tensions could disrupt BTIG's international operations and client relationships.

Differentiation

BTIG has a strong global presence with offices in the U.S., Europe, Asia, and Australia.

The firm offers a comprehensive range of services including trading, investment banking, and research.

BTIG's leadership team has been strengthened with recent strategic hires and promotions.

Upsides

BTIG is well-positioned to capitalize on the growing demand for personalized investment strategies.

The firm's expansion into energy and healthcare sectors enhances its investment banking capabilities.

BTIG's focus on ESG investing aligns with industry trends towards sustainable finance.

Land your dream remote job 3x faster with AI

Try Jobo Free