Technology, Service Desk Associate at BTIG

New York, New York, United States

BTIG Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

  • Minimum 2-4 years of general IT Support with extensive customer-facing experience, preferably trading desk support
  • Experience with incident management/ticketing system like ServiceNow
  • Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
  • Experience with System Center Configuration Manager/Endpoint Manager
  • Experience with patch management and application deployment
  • Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Experience providing ongoing support to C-suite executives
  • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
  • High school degree required; college degree strongly preferred
  • Must be willing to get MS900 certification
  • Must work East Coast Market hours
  • Must be authorized to work full time in the U.S. (no sponsorship for work visas)

Responsibilities

  • Serve as the first point of contact for customers needing technical assistance
  • Manage trouble calls via ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
  • Troubleshoot hardware, Windows 10, Windows 11 and application issues
  • Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, biometric, data encryption, VPN/WIFI configuration, and firmware updates for deskside equipment such as Cisco phones
  • Install and manage Spyware/Malware tools
  • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
  • Provide first level network support and troubleshooting for both wireless and wired configurations
  • Basic understanding of Active Directory at the Organization Unit level
  • Troubleshoot Cisco Phone systems / Video conference

Skills

Windows 10
Windows 11
MS Office
OneDrive
Zoom
Bloomberg
Thomson Reuters
Fidessa
Redi+
Global Relay
VPN
WiFi Configuration
Cisco Phones
Ticketing System
Hardware Troubleshooting
Network Support
Malware Tools

BTIG

Institutional sales, trading, and investment banking services

About BTIG

BTIG provides institutional sales and trading services, offering equity sales and trading, electronic trading, outsource trading, and corporate access. The firm's core capabilities include investment banking, global sales, electronic and outsource trading, prime brokerage, and research and strategy.

San Francisco, CaliforniaHeadquarters
2002Year Founded
VENTURE_UNKNOWNCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees

Benefits

Hybrid Work Options
Flexible Work Hours

Risks

Intensifying competition from fintech companies could impact BTIG's market share and profitability.
Regulatory scrutiny may increase compliance costs for BTIG, affecting its financial performance.
Geopolitical tensions could disrupt BTIG's international operations and client relationships.

Differentiation

BTIG has a strong global presence with offices in the U.S., Europe, Asia, and Australia.
The firm offers a comprehensive range of services including trading, investment banking, and research.
BTIG's leadership team has been strengthened with recent strategic hires and promotions.

Upsides

BTIG is well-positioned to capitalize on the growing demand for personalized investment strategies.
The firm's expansion into energy and healthcare sectors enhances its investment banking capabilities.
BTIG's focus on ESG investing aligns with industry trends towards sustainable finance.

Land your dream remote job 3x faster with AI