Technology Platform Manager- CRM at Johnson & Johnson

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, MedTechIndustries

Requirements

Minimum of a bachelor’s degree
8+ years of equivalent business or technology experience
8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions
5+ years of experience and operational understanding of Salesforce.com, Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities

Responsibilities

Lead and execute pivotal business technology projects on and around the CRM platform, supporting sales, marketing, and digital
Oversee all aspects of the CRM platform, including driving projects from conception to completion
Establish and manage a development team
Ensure technical solutions address business challenges with measurable outcomes and metrics
Create and implement a cohesive technical roadmap aligned with key business priorities on the CRM platform
Present and align leaders on business and technology strategies
Manage licenses, financials, and metrics
Consult and collaborate with various technology teams on project execution
Oversee design governance and reliability
Lead development teams to deliver innovative solutions that enhance user experience and achieve desired goals
Collaborate closely with business and solution leads to drive integrated digital initiatives and programs within the CRM platform
Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for Vision North America to ensure localization of the global MedTech implementation
Establish and nurture relationships up and down the chain within business and technology teams in the region and globally where necessary
Partner with Business Product Owner and commercial leaders to define, shape, and lead the business product strategy, roadmaps, business cases, and outcomes (OKRs, KPIs)
Translate business strategy to technology solutions and communicate the strategy and vision across the organization
Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards
Conduct experiments to test the real-world success of proposed solutions
Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities
Lead teams and deliver projects aligned to the platform’s vision, goals, and encouraged outcomes; define and ensure adherence to J&J processes and standards
Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the J&J technology strategy as well as enterprise patterns and standards

Skills

CRM

Technical Product Management

Project Management

Roadmap Development

Team Leadership

Business Technology Strategy

License Management

Financial Management

Metrics

Design Governance

Reliability Engineering

Salesforce

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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