Technology Platform Manager- CRM at Johnson & Johnson

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, MedTechIndustries

Requirements

Minimum of a bachelor’s degree
8+ years of equivalent business or technology experience
8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions
5+ years of experience and operational understanding of Salesforce.com, Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities

Responsibilities

Lead and execute pivotal business technology projects on and around the CRM platform, supporting sales, marketing, and digital
Oversee all aspects of the CRM platform, including driving projects from conception to completion
Establish and manage a development team
Ensure technical solutions address business challenges with measurable outcomes and metrics
Create and implement a cohesive technical roadmap aligned with key business priorities on the CRM platform
Present and align leaders on business and technology strategies
Manage licenses, financials, and metrics
Consult and collaborate with various technology teams on project execution
Oversee design governance and reliability
Lead development teams to deliver innovative solutions that enhance user experience and achieve desired goals
Collaborate closely with business and solution leads to drive integrated digital initiatives and programs within the CRM platform
Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for Vision North America to ensure localization of the global MedTech implementation
Establish and nurture relationships up and down the chain within business and technology teams in the region and globally where necessary
Partner with Business Product Owner and commercial leaders to define, shape, and lead the business product strategy, roadmaps, business cases, and outcomes (OKRs, KPIs)
Translate business strategy to technology solutions and communicate the strategy and vision across the organization
Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards
Conduct experiments to test the real-world success of proposed solutions
Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities
Lead teams and deliver projects aligned to the platform’s vision, goals, and encouraged outcomes; define and ensure adherence to J&J processes and standards
Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the J&J technology strategy as well as enterprise patterns and standards

Skills

Key technologies and capabilities for this role

CRMTechnical Product ManagementProject ManagementRoadmap DevelopmentTeam LeadershipBusiness Technology StrategyLicense ManagementFinancial ManagementMetricsDesign GovernanceReliability EngineeringSalesforce

Questions & Answers

Common questions about this position

What are the job locations for this Technology Platform Manager role?

The job posting lists locations in Jacksonville, Florida; New Brunswick, New Jersey; Raritan, New Jersey; and Titusville, New Jersey, all in the United States of America.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key responsibilities define success in this role?

Key responsibilities include leading CRM platform projects like the Butterfly Program migration from Salesforce to MS Dynamics, establishing development teams, creating technical roadmaps, managing financials and metrics, and translating business strategy into technology solutions.

What does the company culture emphasize at Johnson & Johnson?

Johnson & Johnson emphasizes healthcare innovation to prevent, treat, and cure complex diseases, deliver smarter treatments, and profoundly impact health for humanity through expertise in Innovative Medicine and MedTech.

What makes a strong candidate for this Technology Platform Manager position?

Strong candidates will have experience leading cross-functional teams, driving CRM platform migrations like Salesforce to MS Dynamics, partnering with business leaders on strategy and roadmaps, and effectively communicating technology visions across organizations.

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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