Technicien-ne Support Informatique L1/L2 at Columbia Sportswear Company

Schiltigheim, Grand Est, France

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sportswear, Outdoor Retail, ApparelIndustries

Requirements

Strong technical skills in Windows 11 troubleshooting, Active Directory server incident resolution, and management of peripherals (PCs, smartphones, printers)
Experience with user support levels 1 and 2, including account management and Teams room assistance
Proficiency in ticket management and follow-up using Jira Service Management, including prioritization and escalation
Excellent communication skills to build relationships with colleagues, business contacts, and external suppliers
Ability to share knowledge, train users (onboarding, workshops), and promote user autonomy with tools
Methodical approach to IT hardware renewals, anticipating needs and organizing deployments based on business constraints
Proactive problem-solving, monitoring ongoing calls, and identifying blocking situations
Capacity to document procedures, propose improvements, and actively participate in team processes

Responsibilities

Provide level 1 and 2 user support (70% of time) across 15 European countries, handling diverse issues like account management, Windows 11 troubleshooting, Active Directory incidents, peripherals, and Teams rooms
Manage IT hardware renewals, including setup for new showrooms and equipment rollouts in European offices (30% of time)
Oversee the IT room (data center) at the Strasbourg headquarters
Process and prioritize tickets efficiently via Jira Service Management, with rigorous follow-up and escalation when needed
Monitor ongoing calls, proactively resolve blocking issues, and ensure reactive, reliable, and empathetic support
Train and form users during onboarding, workshops, or as needed to increase autonomy
Manage hardware deployments methodically, anticipating needs and aligning with business constraints
Document procedures, propose team improvements, and contribute to a multicultural environment interacting with local teams and the Portland HQ

Skills

Key technologies and capabilities for this role

Windows 11Active DirectoryIT SupportUser SupportAccount ManagementTroubleshootingPC ManagementSmartphone SupportPrinter ManagementLevel 1 SupportLevel 2 Support

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role is hybrid, with 2 days per week home-office, based in Schiltigheim (67), Grand Est, France.

What does the IT team look like?

The IT team in Schiltigheim consists of a Manager and 3 Technicians who handle support and infrastructure for European subsidiaries and collaborators.

What are the main responsibilities and skills needed for this role?

The role involves 70% user support (L1/L2) including Windows 11 troubleshooting, Active Directory, device management (PC, smartphones, printers), and Teams rooms, plus 30% infrastructure projects like showroom setups and hardware renewals.

What is the company culture like at Columbia Sportswear?

The company has a multicultural environment with teams across 13 European countries, a passion for outdoor activities, commitment to preserving nature, and a stimulating, benevolent atmosphere focused on improvement and employee growth.

What makes a strong candidate for this IT support role?

A strong candidate is reactive, reliable, benevolent, with a strong service mindset, technical skills in support and infrastructure, and the ability to be a trusted partner in a multicultural setting.

Columbia Sportswear Company

Designs and sells outdoor apparel and gear

About Columbia Sportswear Company

Columbia Sportswear Company designs and sells a variety of outdoor clothing and gear, including jackets, shirts, pants, shorts, footwear, and accessories like hats and backpacks. Their products are aimed at outdoor enthusiasts, hikers, campers, and active individuals of all ages. Columbia's products are known for their quality and durability, setting them apart from competitors in the outdoor apparel market. The company operates through a direct-to-consumer model, selling via their website, retail stores, and partnerships with other retailers, which helps them reach a wide audience. Their goal is to provide high-quality outdoor gear that enhances the experience of those who enjoy outdoor activities.

Portland, OregonHeadquarters

1938Year Founded

$40KTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Wellness Program

Employee Discounts

Mental Health Support

Risks

The new Cherry Hill Mall store may face challenges in a competitive retail environment.

The Vader Collection may not resonate with Columbia's core customer base.

Strategic shifts by new marketing leadership could impact brand loyalty.

Differentiation

Columbia Sportswear offers innovative outdoor apparel with a strong brand reputation.

The company employs a multi-channel sales strategy for broad market reach.

Columbia's collaborations, like the Star Wars collection, attract niche markets.

Upsides

The rise of outdoor activities post-pandemic boosts demand for Columbia's products.

Collaborations with franchises like Star Wars enhance brand visibility and appeal.

Direct-to-consumer sales and social media marketing reach younger demographics effectively.

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