Technical Support Specialist - Part Time(UK Research & Development, WFH)

Position Overview

• Location Type: Remote
• Job Type: Part-time
• Salary: P300 per hour
• Schedule: 12:00 AM - 4:00 AM PHT

This role involves providing technical support for a leading R&D company in skin bioengineering. The company is a spin-out from London South Bank University (LSBU) and has been innovating since October 2000.

Requirements

• Proven experience in a technical support or helpdesk role, ideally within a scientific or research environment.
• Strong technical understanding of software systems, databases, and cloud platforms.
• Excellent written communication skills with the ability to explain technical concepts clearly.
• Experience with CRM, e.g., HubSpot.
• Experience with accounting software, in particular QuickBooks.
• Ability to work independently and manage time effectively within a part-time schedule.

Preferred Skills

• Background or education in life sciences, biotechnology, or a related technical field.
• Basic scripting and troubleshooting skills for website upkeep, e.g., WordPress.
• Understanding of regulatory and data integrity standards in biotech (e.g., GxP, HIPAA, GDPR).

Responsibilities

• Provide prompt and professional email-based technical support to end-users, including researchers, lab staff, and collaborators.
• Troubleshoot software, system, and access issues related to biotech research tools and platforms.
• Escalate complex technical problems to appropriate internal teams when necessary.
• Maintain detailed documentation of support tickets and resolution steps in the support system.
• Collaborate with management departments to ensure optimal support outcomes.
• Contribute to the creation and maintenance of support documentation and FAQs.
• Ensure compliance with data privacy and security protocols, especially those relevant to the biotech sector.
• Issue quotations, purchase orders, and invoices using QuickBooks.
• Maintenance of HubSpot CRM customer relations, leads follow-up, and email campaigns.
• Updates on the Company’s social media platforms.

Company Information

• Company: ConnectOS
• Certification: Certified as a Great Place to Work and a top-rated Philippines employer of choice.
• Client Focus: Revolutionizing skin bioengineering through groundbreaking instrument development.

Additional Details

• Employment Type: Part-time
• Workplace: Remote
• Language: English
• Department: IT Development
• Published: 2025-06-06

Application Instructions

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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