Customer Support Specialist (Part Time)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Compliance SolutionsIndustries

Requirements

Candidates must have at least 2 years of contact center experience with a proven record of handling online chats, inbound phone calls, and emails. They should possess clear and concise writing skills, enjoy teaching others, and be able to explain technical concepts patiently and professionally. A high attention to detail, functional computer knowledge with basic troubleshooting skills, and a commitment to continuous improvement are also required. Candidates must have access to a quiet workspace with a reliable broadband internet connection (minimum 3 MB upload, 18 MB download) and ethernet capability, and be authorized to work in the US and located within US borders.

Responsibilities

The Customer Support Specialist will assist customers via chat and phone, providing delightful service through casual, unscripted conversations. They will also answer customer emails, relay customer feedback and data to internal teams, and maintain detailed product knowledge for consumer education and sales support. Additionally, the role involves writing internal documentation and tutorials.

Skills

Customer Support

Chat Support

Phone Support

Email Support

Customer Service

Technical Support

Documentation

Troubleshooting

Computer Literacy

Communication

Attention to Detail

Propelus

Manufactures toys, household items, and electronics

About Propelus

Propelus specializes in manufacturing toys, household items, and consumer electronics, providing a full range of services from product conception to final production. Their process ensures that products meet international standards, allowing clients to confidently enter the global market. Propelus differentiates itself from competitors by positioning as an alternative to traditional manufacturing hubs like China, capitalizing on India's growing manufacturing capabilities. The company operates with a business model focused on end-to-end solutions, generating revenue through service fees for design, engineering, and production. Propelus boasts a multinational team of experienced professionals dedicated to delivering high-quality products.

None, IndiaHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Risks

Increasing labor costs in India may affect Propelus's competitive pricing strategy.

Changes in import-export regulations could lead to delays for international clients.

Local competitors in Bangalore may dilute Propelus's market share.

Differentiation

Propelus offers end-to-end manufacturing solutions from design to production.

The company positions itself as an alternative to traditional hubs like China.

Propelus has a multinational team dedicated to high-quality product delivery.

Upsides

Increased demand for eco-friendly toys offers Propelus a chance to innovate in materials.

India's 'Make in India' campaign provides Propelus with potential manufacturing incentives.

Global supply chain disruptions position Propelus as a strategic partner for diversification.

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