[Remote] Technical Support Specialist | LATAM at Deel

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR TechnologyIndustries

Requirements

3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment
1+ year of experience in Customer Support roles
Fluent in both written and verbal English
Strong analytical skills, attention to detail, and a proven track record of resolving technical issues
Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools)
Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code
Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic)
Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking

Responsibilities

Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
Leverage strong technical skills to diagnose, troubleshoot, and resolve complex issues
Provide clear, concise, and actionable updates to internal teams about technical problems
Work closely with product, engineering and other global teams to resolve escalations
Specialize in different business areas like Payroll and become a subject matter expert
Help refine processes to enhance operational efficiency and reduce repetitive escalations
Create and maintain knowledge base articles to empower frontline teams
Continually learn the Deel platform, keeping up to date with product features and changes
Achieve and exceed multiple performance-related targets
Participate in ongoing product training and process improvement initiatives

Skills

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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