Technical Support Specialist (Expression of Interest) at The Walt Disney Company

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Visual EffectsIndustries

Requirements

2-4 years of desktop support experience
Fast-paced, high pressure, film / TV production environment experience is required
Proven track record working in film production / post production facilities, including examples of solving problems on the fly
Exceptional level of communication - listening, comprehension and effective communication
Friendly, approachable and a “can do” attitude
Rapid response to technical challenges - ability to “think / act quickly”
Ability to be flexible and adjust schedules based on production timelines
Self-starter, energetic, strong organizational skills and ability to prioritize workload
Awareness of own capabilities and when to escalate for assistance/information/approvals
Proactive approach to supporting technology - demonstrate ability to prevent problems
Detailed, methodical approach to troubleshooting and resolving issues
Ability to manage time effectively, and triage and prioritize based on production needs
Able to lift 50lbs on a regular basis
Demonstrated ability to perform typical network troubleshooting / performance issues
Strong working knowledge of Linux and Windows Operating systems
Intermediate skills in Linux operating systems (CentOS primarily) including command line experience
Good level of knowledge of networking principles and equipment (Switches, routers, cabling, VLANs etc)
Remote management and scripting experience is helpful
Must be willing to participate in a rotating on-call schedule

Responsibilities

Maintains computer systems and associated IT equipment within our offices and facilities
Communicates effectively with teams to ensure equipment is always production ready
Efficient installation and configuration of software as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment
Manage end user expectations and systems issues using technical and client service skills
Maintain / Troubleshoot networking equipment on offices (Switches, Wifi Access Points etc)
Assist efforts to monitor the health of the infrastructure, and engages teams and vendors as needed to ensure problems are resolved quickly
Responds to break / fix requests and demonstrates ownership of the problem until resolved
Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems
Troubleshoot and repair, or arrange for repair of, defective computer equipment
Actively communicate the status of issues and projects in progress to concerned parties on a timely basis
Identify and recommend solutions to technical issues as needed
Provide high-performance operations assistance and field support work for the ILM production environment in Mumbai
Provide direct onsite assistance for technology used by production teams, including proactive maintenance on computer systems and associated IT and AV infrastructure
Partner closely with ILM Tech teams to ensure operations run smoothly for employees
Work closely with engineering teams including coordinating & making repairs with vendors and internal teams, as well as working on projects to improve Production Operations

Skills

Key technologies and capabilities for this role

LinuxWindowsMacintoshNetworkingSwitchesWiFi Access PointsTroubleshootingHardware RepairSoftware InstallationPrintersScannersDigitizing Tablets

Questions & Answers

Common questions about this position

What experience is required for the Technical Support Specialist role?

Candidates need 2-4 years of desktop support experience and experience in a fast-paced, high-pressure film/TV production environment, with a proven track record in film production or post-production facilities.

What technical skills are needed for this position?

Key skills include efficient installation and configuration of software, troubleshooting in Linux and Windows environments, maintaining and troubleshooting networking equipment like switches and WiFi access points, and integrating devices such as printers and scanners with Linux, Macintosh, and Windows systems.

Is this role remote or onsite, and where is it located?

The role requires onsite assistance in the ILM production environment in Mumbai and involves direct field support for production teams.

What soft skills are they looking for in candidates?

They seek an exceptional level of communication, a friendly and approachable 'can do' attitude, rapid response to technical challenges, flexibility with schedules, self-starter qualities, strong organizational skills, and a proactive approach.

What makes a strong candidate for this Technical Support Specialist position?

A strong candidate has 2-4 years of desktop support experience in film/TV production, excels in a fast-paced environment with quick problem-solving, demonstrates exceptional communication and a proactive 'can do' attitude, and is flexible with on-call schedules.