m) at Leapsome

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaSIndustries

Requirements

Technically curious and quick to learn new systems; enjoy connecting the dots across multifaceted products
Experienced in customer support and technical troubleshooting (SaaS environment a plus)
Clear and confident communicator in English (German is a strong plus)
Organized, proactive, and comfortable managing multiple priorities independently in a fast-paced environment
Enjoy conceptual work and bring good project management skills to turn ideas into action
Motivated by continuous improvement, both in customer experience and in how we work
Excited about leveraging AI to streamline work and discover new ways to help users

Responsibilities

Support customers via email with clarity, empathy, and technical depth
Own each inquiry from start to finish, ensuring timely and effective resolution
Troubleshoot complex issues to pinpoint root causes
Collaborate with teammates, Product, and Engineering to share insights and resolve recurring challenges
Contribute to internal documentation, self-help resources, and support process improvements
Host webinars and office hours to empower customers with knowledge
Experiment with AI to improve workflows, automate insights, and enhance support quality

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingCustomer SupportEmail CommunicationAI PlatformsHR SoftwareSaaS

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in Berlin?

The role is based in Berlin and part of the Berlin-based Support team, suggesting an on-site or hybrid arrangement in Berlin.

What skills and experience are required for the Technical Support Specialist role?

Candidates need to be technically curious and quick to learn new systems, experienced in customer support and technical troubleshooting (SaaS environment a plus), clear and confident communicators in English (German a strong plus), organized and proactive in managing multiple priorities, with good project management skills.

What does a typical day look like for this Technical Support Specialist position?

You'll support customers via email with clarity and empathy, own inquiries from start to finish, troubleshoot complex issues, collaborate with teams, contribute to documentation and processes, host webinars, and experiment with AI to improve support.

What is the company culture like at Leapsome?

Leapsome focuses on making work fulfilling, enabling growth and high-performing teams, with a commitment to HR excellence, innovation, quality, and continuous improvement in customer experience.

What compensation or benefits are offered for this role?

This information is not specified in the job description.

Leapsome

HR technology platform for employee development

About Leapsome

Leapsome provides a people enablement platform that focuses on improving employee development, productivity, and engagement, especially during times of change. The platform offers tools for performance management, employee engagement, learning, and the goal-setting framework known as Objectives and Key Results (OKRs). It integrates smoothly with existing tools like HR Information Systems, Slack, Teams, Calendar, and Jira, making it easy for companies to adopt without overhauling their current systems. Unlike many competitors, Leapsome emphasizes a subscription-based model and includes a dedicated Customer Success team to help clients maximize the benefits of the platform. The goal of Leapsome is to support organizations in enhancing their workforce's engagement and productivity, ultimately helping them achieve their business objectives.

New York City, New YorkHeadquarters

2016Year Founded

$58.4MTotal Funding

SERIES_ACompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Paid Vacation

Parental Leave

401(k) Company Match

Mental Health Support

Wellness Program

Professional Development Budget

Commuter Benefits

Risks

Free Meetings module may reduce revenue from existing customers.

High employee turnover could affect platform effectiveness perception.

Increased competition from other HR tech companies targeting startups.

Differentiation

Leapsome integrates multiple HR tools into one customizable platform.

The platform supports seamless integration with existing tools like Slack and Jira.

Leapsome offers a subscription-based model with expert customer support.

Upsides

Leapsome's free Meetings module enhances manager alignment and productivity.

AI-driven feedback tools provide personalized employee experiences.

The startup program empowers early-stage businesses with affordable HR solutions.

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