Technical Support Specialist at Brightseed

Candidates must reside in North Carolina and possess a High School Diploma/GED or equivalent experience. Vocational training in a related field, one to two years of telecommunications experience or network fundamentals, and fluent skills in Excel including building spreadsheets and using macros are required. Experience working with construction prints, cut sheets, cable schematics, location records/maps, and/or Central Office equipment records is necessary, along with a working knowledge of technical requirements associated with service offerings like FTTP, Data, and VOIP. Demonstrated ability to grasp new concepts quickly, excellent interpersonal and communication skills, experience with Microsoft Suite including TEAMS, Outlook, and other communication platforms, strong analytical and problem-solving skills, strong organizational, attention to detail, and time management skills, and the ability to work various shifts, including weekends and holidays, are also essential. An Associate degree in Electronics/Communications/Computer Science and proficient use of Excel with the ability to create macros are considered bonus points.