Technical Support Specialist at Baxter International

Deerfield, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School diploma or GED required
1+ years related experience providing technical support via email
Proactive and results-oriented, able to work both independently and as part of a team to effectively manage assignments and support customer email queues
Proven ability to exercise independent judgment and draw accurate conclusions to effectively troubleshoot issues based on available information
Excellent verbal and written communication skills
Good interpersonal skills with the ability to react quickly, accurately, and remain calm under pressure
Highly proficient and comfortable navigating and using computers and computer-based systems
Authorized to work for any employer in the U.S. (no sponsorship available)

Responsibilities

Provides front line support to customers via phone or email for Baxter products and system peripherals, focusing on customer satisfaction, quality, and efficiency to resolve customer issues
Records and documents all customer interactions properly in accordance with defined procedures, ensuring accuracy in reporting
Interfaces and interacts effectively with Baxter employees and customers, including clinical personnel and IT professionals
Engages additional departments and raises issues to appropriate personnel and/or departments as needed
Regularly uses company provided laptop to communicate with customers, update work requests, complete checklists, access portals and training, diagnose problems, and maintain schedule of activities
Maintains product knowledge through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials
Maintains compliance with laws protecting data privacy including HIPAA and GDPR
Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements
Performs other duties as assigned

Skills

Customer Support

Phone Support

Email Support

Troubleshooting

Documentation

Product Knowledge

SOPs

CRM Systems

IT Interaction

Returns Processing

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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