Technical Support Graduate with Polish and English at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Graduated in the last year from a Bachelor/Master program
Very good command of English
Excellent language skills in Polish
Great communication skills and a social and customer oriented nature
Problem solving qualities
Friendly and positive attitude in the work environment
Self motivated and not afraid of a challenge
Analytical and problem-solving skills
Eager to learn and develop in the technological space
Additional skills: Accountability, Action Planning, Active Learning, Active Listening, Bias awareness, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

Responsibilities

Manage customer cases to a satisfactory resolution in areas of hardware platforms, operating systems, subsystems, and products
Act as the first level of technical support to customers
Research solutions through remote diagnosis, documentation, and/or knowledge databases within agreed timeframes
Qualify hardware cases by diagnosing and/or recommending parts for field engineers or direct shipment to customers
Timely elevate and/or escalate complex problems
Respond to customers via phone/mail/web in a timely manner
Log cases, provide information, and troubleshoot to solve customer problems according to company KPIs
Manage customer expectations considering entitlement and identify customer problems
Keep customers informed, set and follow commitments, maintain precise case documentation, and own cases
Participate in projects for process or quality improvements
Manage multiple tasks or cases simultaneously with minimal supervision
Actively improve technical and business process knowledge in a self-paced manner
Independently improve quality metrics to achieve targets
Keep documentation as per requirements
Meet deadlines and service level agreements

Skills

Polish

English

Technical Support

Hardware Platforms

Operating Systems

Troubleshooting

Remote Diagnosis

Customer Service

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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