Account Executive - Japan
ElevenLabsSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Unified CommunicationsIndustries
Requirements
- 5+ years of Tier II level Technical Support and Customer Service experience in Japan
- Experience in SaaS or Unified Communications with video and telephony-based products
- Fluent Japanese speaker (native level)
- Business level English ability (especially reading and writing)
- Understand networking concepts, protocols, and troubleshooting methodologies
- Be available for onsite visits to client locations as needed
- Be available for overtime work for Premier Support Customers as needed
- Understand SIP, Telephony, and H323 Protocols
- Nice to have
- Relevant certifications (e.g., CompTIA Network+, Cisco CCNA)
- Understand firewall, networking, and good working knowledge/skills in Microsoft Office 365, Microsoft Exchange, Azure AD, and SSO
Responsibilities
- Provide technical support for Zoom products, proficient in all related areas
- Support enterprise clients as a Technical Support Engineer
- Collaborate and work in a team-oriented environment
- Report to the manager in Japan (Tokyo-based role)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or based in an office?
This role is based in Tokyo and follows Zoom's structured hybrid approach centered around offices and remote work environments. You will report to the manager in Japan and may need to be available for onsite client visits.
What are the key required skills and experience for this position?
Candidates need 5+ years of Tier II level Technical Support and Customer Service experience in Japan, experience with SaaS or Unified Communications involving video and telephony products, fluency in Japanese (native level) and business-level English, and understanding of networking concepts, protocols, and troubleshooting.
What is the salary for this Technical Support Engineer role?
This information is not specified in the job description.
What is the company culture like at Zoom for this team?
Zoom values customer, team member, and community care, offers hybrid work respecting individual styles, and emphasizes collaboration and teamwork. The team includes senior staff and support specialists.
What makes a strong candidate for this Technical Support Engineer position?
A strong candidate has 5+ years of Tier II technical support experience with enterprise clients in Japan, SaaS/Unified Communications background, bilingual fluency in Japanese and English, and solid networking knowledge. Nice-to-haves include certifications like CompTIA Network+ or Cisco CCNA, and familiarity with SIP, H.323, firewalls, and Microsoft tools like Office 365 and Azure AD.
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave
Risks
Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.
Differentiation
Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.
Upsides
Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.
Related Jobs
RemoteRemoteSenior Software Engineer, Unified Modeling (CV/ML)
Latitude AISalary not specified
RemoteTechnical Support Specialist, Tier 2 (DFR) Drone as First Responder
Flock SafetySalary not specified
RemoteStaff Engineer – Visit Experience
Included HealthSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteTelephonic Care Coach
HumanaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteTechnical Support Specialist
SkioSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteEnterprise Support Engineer
BlueCatSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Support Engineer
VercelSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteManager, Technical Support
AccelaSalary not specified
RemoteSenior Technical Support Engineer
DittoSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteIT Support Engineer
WurlSalary not specified
RemoteCommunications Specialist - Westwood
Foundation Risk PartnersSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTechnical Support Engineer - Remote
PayNearMeSalary not specified
- Full Time
- Entry Level & New Grad
RemoteTechnical Support Engineer
Aera TechnologySalary not specified
- Full Time
- Junior (1 to 2 years)