Technical Support Engineer Staff at Hewlett Packard Enterprise

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

In-depth engineering level technical product skills across a broad range of technologies (Servers, Storage, Network, and SAN) for Cloud Services solutions
Advanced troubleshooting techniques and solution-oriented, data-driven approaches to identify and correct service degradation issues
Ability to take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
Expertise to monitor, manage, and administer the health, capacity, and performance of Cloud Services
Skills to architect and develop tailored solutions through various customer contact channels in hybrid environments (on-site and remote)
Advanced subject matter knowledge to solve complex business issues, regarded as a subject matter expert
Ability to provide expertise and partnership to functional and technical project teams, participate in cross-functional initiatives
Significant independent judgment to determine best methods for achieving objectives
Potential to provide team leadership and mentoring to others

Responsibilities

Provide consultative technical support for cloud services and infrastructure
Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems
Collaborate and elevate/report issues to relevant teams in a timely manner when necessary
Ensure cloud resources and services are optimized for performance and availability
Collaborate with cloud architects and developers to implement new cloud solutions, report new issues, and gain insights on potential underlying issues
Communicate effectively with customers, partners, and internal stakeholders to drive issue resolution
Document customer interactions, technical issues, and key learnings in support tickets or knowledge bases
Manage and monitor the health status of cloud platform services and advise customers and support teams on performing regular maintenance and updates on cloud solutions
Analyze security patch levels of various cloud services and ensure cloud environments are secure and compliant with industry standards
Identify and implement improvements to enhance system reliability and performance
Create and maintain technical documentation, user guides, and FAQs
Share knowledge with wider cloud solution teams to improve overall support capabilities
Participate in training sessions

Skills

Key technologies and capabilities for this role

ServersStorageNetworkingSANCloud ServicesTroubleshootingInfrastructure OptimizationComplianceSecurity

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What technical skills are required for this Technical Support Engineer role?

The role requires in-depth engineering level technical product skills across Servers, Storage, Network and SAN, advanced troubleshooting techniques, and expertise in cloud services solutions.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this position?

Strong candidates have advanced subject matter expertise to solve complex business issues, experience providing consultative technical support for cloud services, and the ability to take end-to-end ownership of solutions while collaborating across teams.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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