Director, Technical Support
SimpplrSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Software Development, Open Source, AnalyticsIndustries
Requirements
Candidates should possess a strong passion for talking to customers and enjoying problem-solving, with a desire to build out support tooling alongside ticket resolution. Experience with technical support or customer success is preferred, and a solid understanding of software products and user experience is beneficial.
Responsibilities
The Technical Support Engineer will be responsible for directly resolving customer issues, serving as the primary point of contact for many PostHog customers, and escalating complex problems to the engineering team. They will also improve the support process by developing better tooling, automation, and reporting, while collaborating closely with product teams to prioritize product development requests based on customer feedback.
Skills
Customer Support
Support Tooling
Automation
Reporting
Product Knowledge
Communication
Problem-Solving
Escalation Management
PostHog
Platform for product engineering and data integration
About PostHog
PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$26.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees