Technical Support Engineer (Singapore-based)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified
• About PostHog: PostHog equips developers to build successful products with a suite of tools for analytics, testing, observation, and feature deployment. It was created as an open-source project during Y Combinator's W20 cohort and has been adopted by over 100,000 companies. PostHog is experiencing rapid growth with 97% product-led growth and $20m ARR.

Requirements

• Passion for talking to customers and helping them solve problems.
• Ability to build out support tooling alongside answering tickets.
• Strong understanding of PostHog products.
• Excellent communication and engagement skills.
• Ability to resolve most issues directly and escalate complex ones to engineering.

Responsibilities

• Improve the way PostHog handles support – focusing on tooling, automation, reporting, and more.
• Answer the majority of support tickets directly across PostHog’s products.
• Work closely with product teams to identify and prioritize product development requests based on customer feedback.
• Be the face of PostHog for many customers.

Company Information

• Values: Open source, transparency, autonomy, impact, and solving big problems.
• Growth: Rapid growth with 10% monthly revenue growth and $20m ARR.
• Strategy: Focus on building an awesome product, hiring exceptional team members, and sustaining growth.