Technical Support Engineer (Remote)

New Zealand

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Biotechnology, SoftwareIndustries

Requirements

Candidates must have experience in a Product Technical Support role supporting global enterprise customers. Outstanding oral and written communication skills, customer focus, analytical thinking, and logical troubleshooting aptitude are essential. Proven experience troubleshooting application and operating system issues in Windows, Linux, or Mac environments is required, along with an understanding of operating system fundamentals. Hands-on experience with debugging tools and techniques in these environments is also necessary. Bonus points include experience with SIEM/SOAR platforms, container administration, Regex, query languages, Identity Management, Windows Servers/Active Directory, MFA, Identity Protection, Zero Trust solutions, authentication protocols (Kerberos, LDAP, NTLM, SAML), and network troubleshooting using Wireshark/PCAP analysis.

Responsibilities

The Technical Support Engineer will work with customers globally, troubleshooting issues, identifying root causes, and resolving problems to ensure customers receive maximum benefit from CrowdStrike's platform. This involves assessing customer concerns, engaging relevant stakeholders, and collaborating with internal teams and product experts/engineering to fix bugs or enhance product features. The role also includes managing time to meet operational goals, learning new technologies and product features, creating and sharing knowledge articles, and potentially working shifts or holidays.

Skills

Troubleshooting

Customer Support

Root Cause Analysis

Technical Support

Cybersecurity

Problem Solving

Customer Success

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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