Job Description: Tier II Engineer

Position Overview

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Tier II Engineer will work on a diverse scope of problems, where each issue requires individual analysis of information provided within the tickets, demanding detailed problem-solving techniques. You will devise solutions based on limited information and precedent, adapting existing approaches to resolve issues. This role requires evaluation, judgment, and interpretation to select the right course of action. Work is done independently and reviewed at critical points. Whenever possible, the Tier II Engineer will own each issue to resolution. When necessary, the Tier II Engineer will escalate to either Tier III or to the Product/Engineering team.

Responsibilities

• Own customer issues through to resolution.
• Escalate to Tier III or Product/Engineering teams when necessary.
• Respond to customers and bring in more experienced engineers when appropriate.

Qualifications & Requirements

• Minimum of 3-4 years of experience.
• Advanced API knowledge.
• Proficiency in scripting languages (JavaScript, Python, etc.).
• Ability to create basic scripts to analyze data from within the application and report back to customers with detailed explanations.
• Ability to interpret, develop, and execute scripts of varying complexity under pressure and for quick response.
• Ability to prioritize, manage time effectively, and multitask with the added pressure of time-sensitive escalations.
• Empathy and understanding based on experience.

Salary

• $77,600 - $99,900 a year
  • The salary range for this position takes into account multiple factors, including but not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses.

Employment Type

• Full Time

Location Type

• Remote-first

Employee Perks

• Ownership in the company via Share Options
• Company match 401k plan
• Comprehensive health benefits
• Commuter reimbursement program
• Flexible remote-first work policy
• Company-wide development and coaching

Company Information

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspectives and skills.

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