Desktop/End User Support Technician 3

Position Overview

Become a part of our caring community and help us put health first. The Desktop/End User Support Technician 3 maintains, repairs, and troubleshoots desktop hardware and software packages. This role is also responsible for customer service and end-user training. The Desktop/End User Support Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment, and may apply intermediate mathematical skills.

Responsibilities

• Researches and resolves technical problems of moderate complexity, typically escalated from first-line support teams.
• Responds to escalated telephone, email, and online requests for technical support.
• Documents, tracks, and monitors problems using applicable systems and tools.
• Decisions are typically focused on methods, tactics, and processes for completing administrative tasks/projects.
• Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques.
• Works under limited guidance due to previous experience, breadth, and depth of knowledge of administrative processes and organizational knowledge.

Requirements

• 2 or more years of experience as a Desktop/End User Support Engineer.
• Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first-line support teams.
• Experienced responding to escalated telephone, email, and online requests for technical support.
• Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Bachelor's Degree in Computer Science.

Employment Details

• Employment Type: Full time
• Scheduled Weekly Hours: 40

Compensation & Benefits

• Pay Range: $53,100 - $72,500 per year
• Description of Benefits: Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family. Benefits include medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Location & Travel

• Location Type: Remote
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

About Humana

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.