Technical Support Engineer II at Zscaler

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Cloud Security, TechnologyIndustries

Requirements

Bachelor’s degree in information technology, industrial engineering, computer science, or other relevant field (advantage)
2+ years of practical experience in customer support or a related field in data analytics (big advantage)
Programming experience in Python and proficiency in advanced SQL
Strong analytical and troubleshooting skills complemented by a creative approach to problem-solving
Self-learner with a can-do attitude, independent, and collaborative team player with a strong customer service orientation

Responsibilities

Collaborating with Engineering and Product teams to address complex technical issues
Creating technical articles or knowledge-based entries, including troubleshooting steps and best practices
Documenting and tracking customer interactions, issues, and resolutions
Supporting the technical aspects of the onboarding process for new customers
Diagnosing and resolving customer issues within SLA timelines

Skills

Troubleshooting

Technical Documentation

Customer Support

Onboarding

Issue Resolution

Engineering Collaboration

Knowledge Base

Security Tools

Zscaler

Cloud-based cybersecurity and secure gateway services

About Zscaler

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.

San Jose, CaliforniaHeadquarters

2008Year Founded

$148.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Risks

Emerging cybersecurity firms may erode Zscaler's market share.

Economic downturns could impact Zscaler's subscription-based revenue model.

The retirement of CFO Mr. Canessa may lead to financial instability.

Differentiation

Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.

The company is a Gartner magic quadrant leader for secure web gateways.

Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.

Upsides

Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.

The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.

Zscaler's hiring of government experts strengthens its position in the public sector.

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