Technical Support Engineer I at Cars Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, TechnologyIndustries

Requirements

Degree or experience in a relevant field like Computer Science, Information Technology, or Software Engineering
Proven customer service experience explaining technical details simply
Hands-on experience with macOS and Windows from an installation and troubleshooting perspective, as well as experience with mobile devices and other tech devices
Ability to provide step-by-step technical help, both written and verbal
Excellent problem-solving and communication skills
Bilingual in English and French, familiarity with both QWERTY and AZERTY keyboards

Responsibilities

Research and identify solutions to software and hardware issues
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals
Provisioning and deprovisioning of Windows and macOS laptops
Ability to troubleshoot and resolve basic network issues
Taking ownership of customer issues reported and seeing problems through to resolution
Being in office for an agreed upon amount of time to take care of laptop provisioning and deprovisioning in our office in Montreal, Canada
Assist with upkeep of on site conference room audio visual hardware and software

Skills

Key technologies and capabilities for this role

TroubleshootingDiagnosingHardware SupportSoftware SupportTechnical Support

Questions & Answers

Common questions about this position

Is this a remote position?

The role involves working in a remote setting for diagnosing and troubleshooting issues, but requires being in office for an agreed upon amount of time to handle laptop provisioning and deprovisioning in Montreal, Canada.

What skills are required for the Technical Support Engineer I role?

Key skills include diagnosing and troubleshooting hardware, software, and basic network issues, provisioning and deprovisioning Windows and macOS laptops, researching solutions, prioritizing issues, and taking ownership to resolve customer problems.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Cars Commerce?

Cars Commerce emphasizes collaboration with shared values like Rise Together, Open to All, Caring to Challenge, Taking Ownership, and Doing the Right Thing, fostering a competitive yet respectful environment focused on growth and employee wellbeing.

What makes a strong candidate for this Technical Support Engineer role?

A strong candidate is passionate about troubleshooting technical issues, skilled in handling hardware, software, and network problems remotely, experienced with Windows and macOS provisioning, and demonstrates ownership in resolving issues while documenting solutions.

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees