IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mobile Technology, Telecommunications, Performance MarketingIndustries
Requirements
- University degree in Engineering / Computer Science or similar discipline
- Very good communication skills
- Very good knowledge in oral and written English
- Basic knowledge of Unix/Linux systems, utilities and scripting
- Basic SQL knowledge
- Experience in coding/scripting and helpdesk support is a plus
- Familiarity with ticketing system (ex. Jira) is a plus
- Self-driven with ability to take ownership of issues and follow through to resolution
- Reliable and dedicated with clear thinking and strong attention to detail
- Good at troubleshooting and problem solving
- Organized with a structured and methodical work style
Responsibilities
- Continuously monitor Upstream's infrastructure (hardware, software, applications, etc.) following standard procedures and utilizing all available tools
- Report, identify, and investigate possible issues or problems with swift and accurate response on any errors reported by our systems
- Follow standard procedures for proper escalation of all incidents to the relevant second level support teams
- Ensure proper recording and closure of all incidents
- Prepare accurate and timely standard reports and ensure the quality of the outcome
- Complete all operational tasks and ad-hoc requests in a timely manner, ensuring the quality of the results
- Provide technical support by properly handling and resolving customer requests
- Review and provide feedback on documentation and procedures. Formulate new ideas to improve procedures
- Utilize scripting skills in Python, bash or other programming language in order to automate day-to-day tasks
Skills
Infrastructure Monitoring
Troubleshooting
Incident Detection
Issue Escalation
Report Generation
Task Automation
Customer Support
Hardware Support
Software Support
Application Monitoring
24/7 Operations
Production Stability
Upstream USA
Nonprofit improving contraceptive access nationwide
About Upstream USA
Upstream USA aims to reduce unplanned pregnancies by providing equitable access to a variety of contraceptive options through partnerships with healthcare centers across the U.S. The organization enhances reproductive care by offering training and resources to healthcare providers, enabling them to better serve patients at risk of unintended pregnancies. Unlike many competitors, Upstream USA focuses on data-driven strategies that have demonstrated measurable success, such as a 24% decrease in unplanned pregnancies in Delaware. The ultimate goal is to expand opportunities for individuals by decreasing the rate of unplanned pregnancies.
Oakland, CaliforniaHeadquarters
2014Year Founded
VENTURE_UNKNOWNCompany Stage
Social Impact, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Professional Development Budget
Phone/Internet Stipend
Risks
Potential backlash from conservative groups could impact partnerships and funding.
Increasing competition in the reproductive health sector may challenge Upstream USA's market position.
Changes in federal funding priorities could affect grants and donations availability.
Differentiation
Upstream USA partners with healthcare centers to enhance contraceptive care access.
The organization uses data-driven strategies for sustainable reproductive health outcomes.
Upstream USA provides training and resources to healthcare providers for comprehensive contraceptive options.
Upsides
Telehealth expansion allows Upstream USA to reach more patients remotely.
AI integration enhances data-driven decision-making for optimizing contraceptive care strategies.
Public-private partnerships in healthcare expand Upstream USA's reach and resources.
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