Technical Support Engineer (Hybrid) at Upstream USA

Gerakas, Greece

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mobile Technology, Telecommunications, Performance MarketingIndustries

Requirements

University degree in Engineering / Computer Science or similar discipline
Very good communication skills
Very good knowledge in oral and written English
Basic knowledge of Unix/Linux systems, utilities and scripting
Basic SQL knowledge
Experience in coding/scripting and helpdesk support is a plus
Familiarity with ticketing system (ex. Jira) is a plus
Self-driven with ability to take ownership of issues and follow through to resolution
Reliable and dedicated with clear thinking and strong attention to detail
Good at troubleshooting and problem solving
Organized with a structured and methodical work style

Responsibilities

Continuously monitor Upstream's infrastructure (hardware, software, applications, etc.) following standard procedures and utilizing all available tools
Report, identify, and investigate possible issues or problems with swift and accurate response on any errors reported by our systems
Follow standard procedures for proper escalation of all incidents to the relevant second level support teams
Ensure proper recording and closure of all incidents
Prepare accurate and timely standard reports and ensure the quality of the outcome
Complete all operational tasks and ad-hoc requests in a timely manner, ensuring the quality of the results
Provide technical support by properly handling and resolving customer requests
Review and provide feedback on documentation and procedures. Formulate new ideas to improve procedures
Utilize scripting skills in Python, bash or other programming language in order to automate day-to-day tasks

Skills

Key technologies and capabilities for this role

Infrastructure MonitoringTroubleshootingIncident DetectionIssue EscalationReport GenerationTask AutomationCustomer SupportHardware SupportSoftware SupportApplication Monitoring24/7 OperationsProduction Stability

Questions & Answers

Common questions about this position

What is the salary for the Technical Support Engineer position?

This information is not specified in the job description.

Is this Technical Support Engineer role remote or hybrid?

The role is hybrid and based in Athens, Greece.

What skills are required for the Technical Support Engineer role?

Required skills include a university degree in Engineering/Computer Science or similar, very good communication skills, very good knowledge of English, basic knowledge of Unix/Linux systems and scripting, basic SQL knowledge, and experience in coding/scripting.

What is the work environment like for this position?

You will join a very competent Technical Support team responsible for 24/7 monitoring of Upstream's infrastructure in 3-shifts on rotation to ensure production stability.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates will have a university degree in Engineering or Computer Science, excellent communication and English skills, basic Unix/Linux and SQL knowledge, and scripting experience in Python, bash, or similar to automate tasks.

Upstream USA

Nonprofit improving contraceptive access nationwide

About Upstream USA

Upstream USA aims to reduce unplanned pregnancies by providing equitable access to a variety of contraceptive options through partnerships with healthcare centers across the U.S. The organization enhances reproductive care by offering training and resources to healthcare providers, enabling them to better serve patients at risk of unintended pregnancies. Unlike many competitors, Upstream USA focuses on data-driven strategies that have demonstrated measurable success, such as a 24% decrease in unplanned pregnancies in Delaware. The ultimate goal is to expand opportunities for individuals by decreasing the rate of unplanned pregnancies.

Oakland, CaliforniaHeadquarters

2014Year Founded

VENTURE_UNKNOWNCompany Stage

Social Impact, HealthcareIndustries

51-200Employees