[Remote] Field Service Engineer at General Motors

Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Must live in territory or relocate to within 50 miles of Warren, MI (relocation benefits may be provided)
100% USA Geographic mobility is a requirement

Responsibilities

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond quickly to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Parts & Service (DM-PS) to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information
Conduct ad-hoc in-Dealership product training sessions, which can include technical information on the use of Techline tools and applications, as well as other diagnostic tools and equipment
Take ownership of Dealer concerns and use effective problem resolution skills
Troubleshoot GM approved, Dealership owned, Service department IT hardware and Techline tool problems, using all available resources and follow through to resolution
For officially dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location; when approved, also at Fleet customer locations
Report on Dealership’s “State of Health” relative to overall service readiness
Assist in Dealer Technician recruitment and retention by reviewing “Technician Pipeline” options to Dealer Service Management
Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases
Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information
Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering as processed through the TAC or FSE Dispatch Center escalation process
Provide feedback in the form of Field Product Reports (FPRs) to Vehicle/Powertrain Brand Quality Managers and GM Engineering
Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases, such as “lemon law” lawsuits, to protect GM interests
Participate in new vehicle launch Action Center Team activities and distribute information to benefit the wider FSE team
Support service club meetings and other Regional activities, as time permits
Provide detailed reports to GM management on team effectiveness
Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team

Skills

Key technologies and capabilities for this role

vehicle diagnosticsautomotive repairTechlineproduct trainingterritory managementwarranty resolutiondiagnostic tools

Questions & Answers

Common questions about this position

Is this Field Service Engineer position remote?

This position does not require the employee to be on-site full-time; it enables permanent off-site work, but the territory covers Warren, MI, and the candidate must live in the territory or relocate within 50 miles of Warren, MI.

What are the key responsibilities of a Field Service Engineer at GM?

FSEs provide on-site professional automotive, business, and computer technical support to GM’s retail and wholesale communities, including vehicle diagnostic and repair support, escalated case resolution, product problem resolution, and territory management.

Does GM offer relocation assistance for this role?

Relocation benefits may be provided for candidates who need to move within 50 miles of Warren, MI.

What skills are needed to succeed as a GM Field Service Engineer?

Key skills include automotive technical expertise, vehicle diagnostics and repair, problem resolution, troubleshooting IT hardware and Techline tools, and strong relationship-building with dealerships and GM management.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates should have automotive technical knowledge, experience with vehicle diagnostics and Techline tools, problem-solving skills for escalated cases, and the ability to build relationships with dealerships and GM teams while being willing to live near Warren, MI.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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