[Remote] Technical Support Engineer - Hawaii at LaunchDarkly

West New York, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, Java)
Passion for learning and applying that knowledge to solving customer issues and advocating for their success
5 years of related or equivalent professional experience, which may include experience gained through related work, education, or training
Preferred working hours of 8–5 Hawaii-Aleutian Standard Time

Responsibilities

Develop working expertise in the LaunchDarkly platform, including SDKs and integration patterns
Support the resolution of customer issues by applying established troubleshooting practices
Collaborate with engineering teams to document and escalate product bugs and system issues
Contribute to team effectiveness by participating in onboarding, knowledge sharing, projects, and process documentation
Assist in identifying patterns in support cases and suggesting improvements to internal tools or workflows
Engage in ongoing professional development to enhance technical and customer support capabilities

Skills

Key technologies and capabilities for this role

LaunchDarklySDKstroubleshootingNodePHPJavaprogrammingcustomer supportbug escalationknowledge sharing

Questions & Answers

Common questions about this position

What is the salary range for this Technical Support Engineer position?

The target pay range for Level 3 is Zone 1 (San Francisco/Bay Area or NYC, Boston, Seattle): $97,000 - $133,000; Zone 2 (Irvine, LA, etc.): $87,000 - $120,000; Zone 3 (all other US locations): $82,000 - $113,000. Exact compensation may vary based on skills, experience, and location.

Is this role remote-friendly, and what are the working hours?

The role is remote-friendly with work flexibility. Preferred working hours are 8–5 Hawaii-Aleutian Standard Time.

What skills and experience are required for this position?

Candidates need knowledge of programming concepts and fluency with at least one language (e.g., Node, PHP, Java), plus 5 years of related professional experience. Passion for learning and applying knowledge to customer issues is essential.

What is the company culture like at LaunchDarkly?

LaunchDarkly values equity, inclusion, and diversity, with a high-trust, transparent environment and a diverse team. They emphasize growth opportunities, collaboration across teams, and professional development.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates have 5+ years of experience, programming fluency (e.g., Node, PHP, Java), passion for learning to solve customer issues, and alignment with values like equity, inclusion, and growth.

LaunchDarkly

Feature management platform for software developers

About LaunchDarkly

LaunchDarkly provides a platform for developers to manage and automate software features. Its main product is a feature management platform that allows developers to control software features, enabling safe code shipping, self-serve experimentation, personalized user experiences, and improved reliability of applications. This platform allows developers to revert feature behaviors without code changes, enhancing productivity. LaunchDarkly operates on a subscription model, charging clients for access to its services. The platform helps clients innovate quickly, automate software releases, reduce delivery costs, and maximize the impact of software features. The goal is to improve software development processes for a diverse range of clients in the DevOps market.

Oakland, CaliforniaHeadquarters

2014Year Founded

$321.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.

Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.

Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.

Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.

Risks

Competition from Harness, acquiring Split.io, threatens LaunchDarkly's market share.

Guardian Edition's complexity may confuse customers and complicate sales.

Expansion into the EU region may increase operational costs and regulatory scrutiny.

Differentiation

LaunchDarkly offers advanced feature flagging and experimentation capabilities for progressive delivery.

The platform supports EU data residency, enhancing compliance for European clients.

LaunchDarkly integrates feature management with CI/CD pipelines for seamless software delivery.

Upsides

LaunchDarkly's Galaxy Product Release enhances personalized user experiences and feature optimization.

The appointment of Claire Vo as CPO is expected to drive platform innovation.

Recognition as a Strong Performer by Forrester boosts LaunchDarkly's market credibility.

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