Technical Support Engineer at Forter

Singapore, Singapore, Singapore

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Fraud Prevention, Data & AnalyticsIndustries

Skills

Key technologies and capabilities for this role

Data AnalysisCustomer SupportTechnical SupportProblem-SolvingAI Model InterpretationFraud DetectionBusiness Rules ManagementKnowledge Base ManagementCustomer EducationAnalytics

Questions & Answers

Common questions about this position

What experience is required for the Technical Support Engineer role?

Candidates need 3+ years of experience in a role focused on troubleshooting data analytics in SaaS, software, or FinTech environments, along with working knowledge of SQL, APIs, and JavaScript.

What key skills are needed to succeed in this position?

The role requires proven ability to diagnose and resolve complex analytical issues independently, strong interpersonal skills, exceptional written and verbal communication, and the capacity to balance multiple tasks while working individually or leading a team.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this Technical Support Engineer position remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Engineer role?

A strong candidate has a proactive and customer-first mindset, experience troubleshooting analytical issues and explaining them digestibly to customers, plus the ability to mentor team members and contribute to process improvements.

Forter

Fraud prevention and identity protection services

About Forter

Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.

New York City, New YorkHeadquarters

2013Year Founded

$513.6MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Hybrid Work Options

Risks

Rising BNPL services complicate fraud detection and increase payment default risks.

Increased returns fraud challenges Forter's fraud prevention systems.

Shift to social media shopping introduces new fraud vectors for Forter to address.

Differentiation

Forter offers real-time, automated fraud prevention solutions for online merchants.

The company focuses on consumer-centric fraud prevention, enhancing customer experience and growth.

Forter's services include identity protection, fraud management, and payment optimization.

Upsides

Forter's AI enhancements improve decision capabilities, boosting fraud prevention effectiveness.

Partnerships with Shopify, Salesforce, and PwC enhance Forter's competitive positioning.

Integration with Gr4vy streamlines payments and mitigates risks for enterprise merchants.

Land your dream remote job 3x faster with AI

Try Jobo Free